Voting and Usability Project

Resources for election officals

What is a plain language expert?

Local Election Official (LEO) usability test kit

Professional guidelines
Design for Democracy ethics guidelines

UPA code of professional conduct

Adding your name
Any usability or design professional may join this list.

Send your name, contact info, up to 50 word description and service list to the project by email

The fine print

A listing on this site does not imply an endorsement by the UPA.

Information is supplied by the consultants, who are responsible for the accuracy of their listings.

Updated: Jan 2008

Created for NIST and the EAC

Usability and Design Consultants

This list of usability and design consultants interested in working with local elections officials is maintained as a public service by the Usability Professionals' Association (UPA).

Arizona

Fischer Consulting Services
Sue Fischer

8485 E. McDonald Dr. #2-3
Scottsdale AZ 85250
480-945-4536
sue@fischerconsult.com
www.fischerconsult.com

Fischer Consulting offers consulting and training services in the area of human factors usability and user experience design. Principal Consultant Sue Fischer has over 15 years of experience in usability engineering and user-centered design methods user interface design and customer/user research. We offer services for online technologies and paper forms.
Forms | Plain Language | Info Design | Usability testing

California

Aaron Marcus and Associates Inc.
Aaron Marcus President

1196 Euclid Avenue Suite 1F
Berkeley CA 94708-1640 USA
510-601-0994
aaron.marcus@amanda.com
www.AMandA.com

AM+A is a 22-year world leader of information design and usability analysis. Aaron Marcus helped pioneer computer-graphics design 35 years ago has published 5 books and consults worldwide. AM+A clients include Bank of America HP Oracle US DoD US DoE US DoL US Federal Reserve Bank Visa and Wells Fargo.
Ballot | Forms | Gov't Docs | Plain language | Info Design | Usability testing

Balkan, Inc
Kino Balkan

127 Orange Ave.
San Francisco CA 94103
417-225-5567
ataraxia78@hotmail.com
www.balkan.gen.tr

We've designed award-winning websites, weblogs, and web applications, but more importantly we've improved the experience with our clients' technology.
Forms | Info Design

Classic System Solutions Inc.
James Hobart

101B Sand Creek Road Suite 209 Brentwood CA 94513
925-240-2550
info@classicsys.com
www.classicsys.com

User experience design architecture and usability testing specialists. Our digital usability lab is available for both local and remote testing of both hardware and software.
Forms | Gov't Docs | Plain language | Info Design | Usability testing

Comadrona Communications
Mary Lang -- Principal
2390 Crenshaw Blvd #270
Torrance CA 90501
310.938.1114
langm@comadrona.com
www.comadrona.com

Comadrona Communications optimizes usability for change initiatives around technology. We specialize in the rapidly developing human-computer interaction (HCI) and communication network analysis (CNA) fields. Projects of note: Usability optimization for large-scale technology initiatives. End-user focused form language and information design. Visit us on the web : http://www.comadrona.com
Forms | Gov't Docs | Plain language | Info Design | Usability testing

Elson UI + Usability Consulting

Shawn Elson

222 Parnassus Ave., Suite E
San Francisco, CA 94117
415.564.0366
upa@elsonui.com
www.elsonui.com

Elson UI + Usability Consulting provides a complete range of user interface design and usability testing services for native application, Web development, and consumer electronic projects. Focus group moderation services are also offered.
Plain Language | Info Design | Usability testing

mIRC, Inc
Khaled Mardam Bey

2390 Crenshaw Blvd #270
Torrance CA 90501
310.938.1114, 552-668-221-52
khaled@mirc.com
http://www.mircs.org

We believe that high quality design isn't something you tack on, but something integral to the success of your project and company. Communication, design, and usability coming together to make you more successful.
Ballot | Forms | Plain Language | Gov't Docs | Info Design

Humatech
Shidan Habibi - Principal Consultant

7829 E. Briarwood Rd.
Orange CA 92869
714.225.7615
shabibi@socal.rr.com
http://www.geocities.com/shidanhabibi/

Extensive experience in consumer testing
Plain Language | Info Design | Usability testing

Mike Kuniavsky

67 Ramona Ave.
San Francisco CA 94103
415-235-3468
mikek@orangecone.com
www.orangecone.com

I am a user research expert designer and author of Observing the User Experience (ISBN 1558609237). I have extensive experience in the research and design of online forms for use by first-time users.
Plain Language | Info Design | Usability testing

Ohmation Design
Phillip J. Ohme Principal

4470 Huggins St.
San Diego CA 92122
858.405.5130
phil at omation.com
www.omation.com

User experience consultant in hardware software and web design and usability testing.
Plain language | Info Design | Usability testing

Option One Mortgage Corporation
Dawna Chapman
Robert D. Thompson

6501 Irvine Center Drive Bldg. D
Irvine CA 92618-2304
949-790-3600 x 33134
dawna.chapman@oomc.com, robert.thompson@oomc.com
Our team has been instrumental in initiating formal usability testing on several internal applications for our company reducing time on task and improving successful task completion rates over the past 18 months.
Plain language | Info Design | Usability testing

Shirley M. Otsubo

2719 184th Street
Redondo Beach CA 90278
310-621-9643
sotsubo@yahoo.com

In my 20 years of usability and design experience I have provided a wide range of usability expertise including review and usability testing of written documents (instructional maintenance and installation manuals). My services also extend to user interface design for software and also to the design of workstation and hardware layouts.
Plain language | Info Design | Usability testing

REALeResearch

Susan Reale
1027 Adeline Street Oakland, CA 94607-2711
510-832-6484
susan@realeresearch.com
www.REALeResearch.com

REALeResearch offers Usability & User Experience Research Solutions for a multitude of products and industries. You will gain insightful/actionable research findings to improve the intuitiveness of your product among target consumers. Web, s/w, wireless, usable products expertise. 20 yrs exp. US/Int’l.

Usability testing

Rocket Communications
Mark Nemeth
Mimi Doggett
Danusia Szumowski

164 Dolores St
San Francisco CA 94103
415-863-0101
gui@rocketcom.com
www.rocketcom.com

Rocket designs intuitive Graphical User Interfaces (GUI) for Fortune 500 and smaller companies. Since 1992 we have designed more than 50 high-profile products including forms management tools and communication devices. Rocket's 60+ clients include AOL Apple Cisco eBay FileNet Fujitsu HP Logitech Motorola PalmSource Sun Microsystems and Xerox.
Forms | Gov't Docs | Plain Language | Info Design | Usability testing

Test Kitchens
Danusia Szumowski
134 Tasso Street
Palo Alto, CA 94301
650-278-9000
danusia@testkitchens.com
www.testkitchens.com

Over 20+ years experience in market research and usability testing. Services include online as well as in-person research - both qualitative and quantitative.
Usability testing

UI Wizards Inc.
Jeff Johnson Ph.D.
231 Moscow St.
San Francisco CA 94112
(415) 586-5285
jjohnson@uiwizards.com
www.uiwizards.com

Experience: - 25 years experience designing implementing evaluating and testing user interfaces. - Consultant since 1996. - Yale University B.A. Stanford University Ph.D. - Author of two UI design books: - GUI Bloopers: Don'ts and Do's for Software Developers and Web Designers - Web Bloopers: 60 Common Web Design Mistakes and How to Avoid Them - Former Chairman Computer Professionals for Social Responsibility (http://www.cpsr.org) Services: UI design UI evaluation usability testing training.
Forms | Plain language | Info Design | Usability testing

UsabilityWorks
Dana Chisnell principal

453A Chestnut Street
San Francisco CA 94133
415.392.0776
dana@usabilityworks.net
www.usabilityworks.net

Member San Francisco Ballot Simplification Committee
Forms | Plain language | Info Design | Usability testing

Colorado

Comtech Services Inc.
JoAnn T Hackos President
Bill Hackos Jr Vice President
Jennifer Linton Consultant

710 Kipling Street Suite 400
Denver CO 80215
303-232-7586
joann.hackos@comtech-serv.com
www.comtech-serv.com

We have worked with many federal state country and local government agencies on information design content management and usability analysis. We have in-depth experience in user studies and have taught plain language workshops to city governments. Our most recent work in Colorado is with city government and research associations that are federally and state funded. We also have worked with The Board of Governors of the Federal Reserve and the International Monetary Fund on recent content management projects
Forms | Gov't Docs | Plain Language | Info Design | Usability testing

Finite Engineering
Bonnie Hautamaki, Sr. Human Factors Engineer

6425 W 35th St
Loveland CO 80538
970.613.1331
bonnie_hautamaki@yahoo.com

I have worked as a usability engineer writer and forms designer for Hewlett Packard and Agilent Technologies. My specialties are task flow process analysis usability testing and written communications. It is my passion to communicate information to users in plain language -- in a clear concise and effective manner. I would be honored to assist with Colorado's ballot design project.
Forms | Plain language | Info Design | Usability testing

Inovdesigns
William Pawlak

14095 Derry Ct
Broomfield CO 80020
3035208036
bill.pawlak@yahoo.com
www.inovdesigns.com

Inovdesigns is a User Interface (UI) Design and Analysis company focused on making the world of technology - any technology - easier for people to use. Our services include User Experience Evaluations Information Architecture UI prototyping/design UI design training and consulting and formal and informal usability testing.
Info Design | Usability testing

Intuitive Design Group
Larry Marine, Debbie Steinberg, Jackie O'Neil

7645 N. Union Blvd. #408
Colorado Springs CO 80920
(719) 488-4566
LMarine@IntuitiveDesign.com
www.IntuitiveDesign.com

More than just interaction design experts Intuitive Design focuses on improving your business by aligning your products to your user and business objectives. We make it easy for your users to accomplish the tasks that make your business succeed! We know business we know design and we know success.
Forms | Info Design | Usability testing

Micro Analysis and Design
Tom Engh

4949 Pearl East Cr. Suite 300
Boulder CO 80301
303-442-6947 x114
engh@maad.com
www.maad.com

Ballot Design | Gov't Docs | Usability testing

Elizabeth Hao Mullinaux
529 Harrison Street
Denver CO 80206
720.339.5065
lisa@mullinaux.com
www.mullinaux.com
Plain language | Info Design | Usability testing

Florida

Christian Burke

942 Gloriosa Ave.
winter park FL 32789
407-491-1082
crisioan@yahoo.com

Info Design | Usability testing

Jeremy Harrington

14615 Gateway Point Circle #16106
Orlando FL 32821
407-239-6855
jeremy.harrington@crawlspacemedia.com
http://www.crawlspacemedia.com

Four years experience designing transactional web and rich data intensive applications requiring government and accessibility acceptance. Graphic design background including political print design and collaboration with high-level legislative project teams.
Gov't Docs Info Design | Usability testing

Heather Shirm

2255 Discovery Cir W
Deerfield Beach, FL 33444
954-261-9745
shirmh@hotmail.com

I currently work as a Web Project Manager at NCCI Holdings Inc. I am a Certified Usability Analyst affiliated with Human factors International. I conduct regular usability tests at my organization for improvement of both our company website and intranet. I also write content and design content layout for the sites.
Plain language | Info Design | Usability testing

Ultimate Software
Ray Rupinski

2000 Ultimate Way
Weston FL 33326
954-331-7039
ray_rupinski@ultimatesoftware.com

15+ years experience in design and usability testing. Ultimate Software is a leading provider of web HRMS solutions.
Gov't Docs | Plain Language | Info Design | Usability testing

Georgia

Alucid Solutions
Jimmy Ginn
5887 Glenridge Drive NE Suite 350
Atlanta, Georgia 30328-5574
678.904.9490
jimmy@alucid.com
http://www.alucid.com

Since 1987, Alucid Solution (formerly Usability Systems, Inc.) has specialized in research and design strategies related to an array of user and customer interactions and experiences. We offer complete facilities and expert staffing in Atlanta, GA and Curitiba, Brasil. Call or visit our website for more details of our company and services.

Forms | Gov't Docs | Plain Language | Info Design | Usability testing

Inovis
Carol Aubin, Usability Specialist

11720 AmberPark Drive
Atlanta GA 30004
404-467-3098
carol.aubin@inovis.com

Forms | Gov't Docs | Plain Language | Info Design | Usability testing

The Terranova Group Inc.
Michele Terranova Ph.D.
Inga Treitler Ph.D.

2252 Salient Road
Marietta GA 30064
770.514.0690
michele@terranova.tv
http://www.terranova.tv

The Terranova Group is a usability and design firm based outside of Atlanta Georgia. Michele Terranova Ph.D. has over 18 years of experience with the design and usability evaluation of government and corporate software applications web sites and paper based forms. We are a certified woman-owned company.
Plain Language | Info Design | Usability testing

The Usability Center at Southern Polytechnic State University
Carol M. Barnum Co-Director

1100 S. Marietta Pkwy
Marietta GA 30060
770-528-7201
cbarnum@spsu.edu
http://usability.spsu.edu

The Usability Center at Southern Polytechnic State University in Marietta (Atlanta) GA was established through an IBM million dollar total quality management grant in 1993 and has been continuously updated and maintained as a state of the art facility. Affiliates of the center include faculty from several disciplines and former students who have been grounded in the theory and practice of usability testing through course work and projects.
Plain language | Info Design | Usability testing

Idaho

ProClarity Corporation
Greg Bernhardt

500 S. 10th St.

Boise ID 83702
208 319 2166
gbernhardt@proclarity.com
http://www.proclarity.com

ProClarity Corporation's industry-leading application development platform helps customers build sophisticated custom analytic solutions that enable decision makers to make more insightful choices faster. These solutions based on business processes decision-making workflows and existing database and software technologies feature patented visualizations web-like navigation and powerful calculations to transform information into individual understanding.
Info Design | Usability testing

Illinois

Business Logs
Matthew Oliphant

1017 East Grove Street
Bloomington Illinois 61701
309.838.0964
matthew@businesslogs.com
http://businesslogs.com
Forms | Plain language | Info Design | Usability testing

Government Publications Associates
M.R. Ramirez, Chief Usability Officer
S.Graye, Linguistics Designer
S.P.Kirn, Communication and Public Relations

474 N Lake Shore Dr Suite 4202
Chicago IL 60611
312.446.9487
govpub@5ps.biz

Our practice was specifically created to address the particular idiosyncrasies and challenges brought about by complex voting and forms layout issues in both paper and electronic form. We also have a security and access practice that focuses on the information to and from the polling booth as well as the chain of evidence leading up to the release of results.
Ballot design | Forms | Gov't docs | Plain language | Info Design | Usability testing

Graysun Performance Associates
Lyn Griffin
Dennis Gruner
Kristin Kent

14483 Ash Road
Genoa Il
815-784-5235
lyn@graysun.com
www.graysun.com

We are a user-centered interface design/usability testing consulting firm. We also teach classes on these topics. We offer a wide range of services including gathering user requirements mapping tasks/roles performing failure analysis techniques on critical areas of an interface creating interventions for unworkable interfaces usability testing. We have backgrounds in training adult learning computer science human factors interface design usability testing.
Info Design | Usability testing

Kathy Herzon , Senior Usability Analyst

4403 N. Broadway, #2
Chicago, IL 60640
773.837.4480
cathyherzon@hotmail.com

Responsibilities have included conducting usability tests (remote and 1:1 sessions) focus groups expert reviews of various software applications statistical analysis and survey development.
Ballot | Forms | Plain language | Info Design | Usability testing

Jennifer Trich Kremer, Interaction Design/Usability Analyst

97 W. Honeysuckle Dr. Round Lake Beach IL 60073
847-682-0671
kremer3@att.net

Responsibilities have included conducting usability tests (remote and 1:1 sessions) focus groups expert reviews of various software applications statistical analysis and survey development.
Forms | Plain language | Info Design | Usability testing

Usability Testing & Evaluation Center
Dr. Susan Feinberg, Professor and Director

3301 S. Dearborn - Siegel Hall 214
Illinois Institute of Technology
Chicago ILlinois 60616
312-567-3471
feinberg@iit.edu
www.utec.iit.edu

In 2002 the Usability Testing & Evaluation Center conducted usability studies on the 2000 Presidential Ballot for the Cook County Commissioners in Chicago. Our report led to the redesign of the ballot and discussions about the use of electronic voting machines. UTEC staff has experience conducting tests on voting equipment with a diverse populations and would welcome further involvement with voter studies.
Ballot design | Gov't docs | Plain language | Info Design | Usability testing

Indiana

Defense Finance and Accounting Service
Adam Ellis

8899 E. 56 Street
Indianapolis IN 46249-0002
317-510-4196
adam.ellis@dfas.mil

I've helped improve the usability of a wide range of government products including everything from our agency's intranet to the Leave and Earnings Statement (LES) used by the military. Our implementation of User Centered Design was named an Office of the Secretary of Defense (OSD) Best Business Practice.
Forms | Gov't Docs | Info Design | Usability testing

Stacey Sutton

PO Box 3364
Bloomington, In 47408
(812)272-5133
stsutton@insightbb.com
home.insightbb.com/~stsutton/UPA_Site.htm
MS HCI. I have used the Infinity as an election poll worker. A description of my research with usability and electronic voting, as well as a heuristic analysis of the Infinity interface is available on my site. This site is a prototype of a proposed resource for election officials..
Ballot Design | Forms | Plain language | Info Design | Usability testing

Thomson
Scott Kendall Senior, User Interface Specialist

318 McIntosh Lane
Westfield IN 46074
317 587-4399
scott.kendall@thomson.net

I have a master's degree in Experimental Psychology. My current work includes user interface design for TV PVR's and Cable boxes. I have conducted usability testing contextual inquiry as well as heuristic evaluation. My services are offered as a volunteer or at a nominal fee based on local election board regulations.
Plain Language | Info Design | Usability testing

Maryland

Humans & Computers Inc.
Theresa A. O'Connell President

14322 Old Marlboro Pike
Upper Marlboro MD 20772
301-423-4257
toconnell@acm.org
www.seldonsystems.com/

Humans and Computers Inc. a small woman-owned usability engineering consultancy to Government and industry addresses users' needs and technological advances to make technology compatible with people. Primary consultant Theresa A. O'Connell a former elections judge in Prince George's County MD understands the mental models that voters bring to the polls.
Forms | Gov't Docs | Plain language | Info Design | Usability testing

Roske Human Factors
Renate Roske-Shelton PhD., Consultant

146 Quiet Waters Place
Annapolis MD 21403
(410) 268-2144
RoskeHF@cs.com

Expert in Systems Approaches to Human Computer Interaction Design and Usability Testing. Federal Government Websites for the Public: Satisfaction Usability Information Organization and Use; User Characteristics and Task Context Survey Design Focus Groups Remote Evaluation. Science-based Research Methods: Cognitive Behavior Categorization and Decision Making.
Ballot Design | Forms | Plain language | Info Design | Usability testing

Massachusetts

Bentley College
Beth Loring, Director

Design & Usability Testing Center
Smith 121 175 Forest St.
Waltham, MA 02452
781-891-2608
bloring@bentley.edu
www.bentley.edu/usability

The Bentley College Design and Usability Testing Center is a research design and testing organization. Our mission is to help clients improve the usability of products and enhance the quality of the user experience. Our multidisciplinary team of experts extensive experience in usability consulting unique academic mission and state-of-the-art facilities are just some of the factors that distinguish us from our competitors.
Gov't Docs | Plain language | Info Design | Usability testing

Paula Berger Consulting
Paula Berger, Principal

621 Haverhill Street
Reading, MA 01867
781-944-4028
paula@paulaberger.com
www.paulaberger.com

We help companies develop technical and business communications for all media all markets and all audiences. Our services include researching and assessing markets and audiences designing and organizing information for maximum usability evaluating the usability of existing information and writing clear effective communications.
Gov't Docs | Plain language | Info Design | Usability testing

Bubble Mountain Consulting
Elizabeth Rosenzweig
62 Athelstane Road
Newton, MA 02459
617-244-6905
eliz@ziffgroup.com
www.bubblemountain.com
Elizabeth Rosenzweig brings 20 years of interaction design, human factors and user centered technology development to bear in her work to create secure and easy to use voting technology at the Media Lab at MIT. Elizabeth believes that common usability processes and tools can and should be employed to solve today’s evidenced voting problem.
Ballot Design | Info Design | Usability testing

Kara Pernice Coyne
332 K Street #2 South
Boston, MA 02127
617.240.5982
kara@nngroup.com

I have been a usability professional for more than 12 years testing various systems online in print and consumer products. I have been an interface designer for many different products and online forms and surveys. I almost voted wrong in NYC in 2000 and since then I have been interested in the voting form design and would love to help. Thank you.
Forms | Plain language | Info Design | Usability testing

Lena Dmitrieva

35 Westbourne Terrace Apt 3
Brookline, MA 02446
617 232 6473
ldmitrieva@bentley.edu
ecampus.bentley.edu/dept/usability/

Forms | | Plain language | Info Design | Usability testing

Dr. William Gribbons

175 Forest Street
Waltham MA 02452
781.891.2926
wgribbons@bentley.edu
www.bentley.edu/usability

I am the director of the graduate program in human factors and usability engineering at the college. I have over 25 years of experience in information design and usability testing. Related to the voting project I have deep expertise in designing systems for the elderly and lower literacy populations.
Ballot Design | Gov't Docs | Plain Language | Info Design | Usability testing

Deborah J. Mayhew & Associates
Dr. Deborah J. Mayhew Sole Proprietor

88 Panhandle Road POB 248
West Tisbury, MA 02575
508-693-7149
drdeb@vineyard.net
http://drdeb.vineyard.net

Internationally recognized usability consultant teacher and author. Have consulted to several government agencies references available on request.
Forms | Gov't Docs | Plain Language | Info Design | Usability testing

Ergoline USA
Sokol Zace, Principal
47, Moseley Street #2
Boston, MA 02125
617-259-6805
sokol@ergolineus.com
Twelve years of experience in information design and development, as a technical writer, instructional designer, usability specialist, trainer, and magazine editor. Extensive experience managing projects and personnel. Clients ranged from technology startups to Fortune 500 companies and spanned all industries.
Forms | Gov't Docs | Plain Language | Info Design | Usability testing

Fidelity Investments
Bill Albert
400 Puritan Way M2K
Marlborough MA 01752
508-357-3835
Bill.Albert@fmr.com
I have been working in usability for the past five years and human factors for the last 10 years. Also I have a PhD in human factors/cognitive psychology. I am happy to help out on this important issue.
Forms | Info Design | Usability testing

Verizon Laboratories
Michael Flynn
107 Vermont Street
West Roxbury, MA 02132
617-538-7325
flynn_mich@bentley.edu

5+ years Technical Writing/Usability Consulting Strong ability to communicate concepts and product requirement. Ability and willingness to contribute to design conception product creation and product testing.
Plain language | Info Design | Usability testing

Seth Weismer

101 West Adams St.
Somerville, MA 02144
617-625-8581
sweismer@yahoo.com
I am a Senior Usability Engineer for Computer Sciences Corporation. I have extensive experience with information design, form layout, and usability testing. Willing to help make sure the same mistakes we all saw in 2000 don't resurface!

Forms | Plain language | Info Design | Usability testing

Debra A. Wiley

MIT
W92-210 77 Mass Ave
Cambridge, MA 02139
617-253-6279
dwiljam@mit.edu
Performed forms and template design for multiple administrative offices at the institute and through Helpdesk work. Perform usability tests (wireframe talking protocols heuristic reviews) for web sites at different stages of development.
Forms | Info Design | Usability testing

Michigan

Christine Chan

1862 Hamilton # E - 12
Okemos, MI 48864
(517) 214-6767
chanchri@msu.edu
/www.msu.edu/~chanchri

Interface Design Task Analysis in computer applications based on strong cognitive and human factors doctoral research. CAT (Computerized Adaptive Tests) design consulted by such test companies as ACT LSAC. Survey web design and statistical analysis
Info Design | Usability testing

Jackson National Life Insurance
Timothy Keirnan, Technical Communicator

13180 Waters Road
Chelsea MI 48118
734-433-1228
tsk67@earthlink.net (home email)
www.jnl.com/index.jsp

I've been a usability consultant for 8 years since getting my masters in Technical Communiction with a usability concentration. In January I started working at JNL in their IT Technical Communications team as a usability specialist.
Forms | Plain language | Info Design | Usability testing

Michigan State University, Usability & Accessibility Center
Sarah J. Swierenga

Kellogg Center, Garden Level
East Lansing, MI 48864-1022
517-353-8977
sswieren@msu.edu
www.usability.msu.edu

Have been working with the UPA Voting Project to develop a usability-lite testing protocol and test report template for local election officials. The initial work was presented at the CSUN International Technology and Persons with Disabilities Conference in Los Angeles on March 22, 2007.
Ballot | Usability testing

Organic Inc.
Laura C. McGowan, Director of Customer Insights

2600 Telegraph Rd. Suite 100
Bloomfield Hills, MI 48302-0968
248-454-4507
lmcgowan@organic.com
www.organic.com
Forms | Plain language | Info Design | Usability testing

Josephine S. Scott

1960 Twin Sun Circle
Walled Lake, MI 48390
248.756.0282
josephinescott@comcast.net
http://www.geocities.com/scottjosephine

I have extensive knowledge of elections from my 14 years' experience as a state elections administrator. I have written plain language manuals and
instructions, designed ballots and tested systems. I now volunteer for UPA's Voting and Usability Project and the IEEE P1583 Voting Equipment Standards Committee.
Ballot Design | Forms | Gov't Docs | Plain Language | Info Design | Usability testing

Tec-Ed, Inc.
Laurie Kantner

4300 Varsity Drive Suite A
Ann Arbor, MI 48108
734-995-1010
laurie@teced.com
http://www.teced.com

Tec Ed is a consultancy that has been improving user experiences with technology-based products and services since 1967. Tec Ed’s staff of 15 employees specialize in usability research and testing ethnographic interviews information architecture user interface design technical communication and online and print publishing.
Plain Language | Info Design | Usability Testing

Web Experiences
Tonya Wilholt
5491 Skyway Drive NE
Comstock Park, MI 49321
616-784-2599
info@webexperiences.com
http://www.webexperiences.com
Technical writing content planning usability testing expert evaluation quality assurance and user analysis techniques.
Plain Language | Info Design | Usability Testing

Minnesota

J. Walter Thompson
Jennifer Bohmbach

1300 Nicollet Mall 5th Floor
Minneapolis, MN 55403
612-752-5602
jennifer.bohmbach@jwt.com
connect.jwt.com

The Experience Design group at J. Walter Thompson / connect@jwt has extensive experience building web applications including testing and measurement of the usability and effectiveness of those applications.
Forms | Plain Language | Info Design | Usability testing

PC Expressions
Pamela P. Cote

4633 Mill Road
Red Wing, MN 55066
651.388.4353
pcote@pcexpressions.com
http://www.pcexpressions.com

User Centered Designer since 1996. Software developer user support manager forms design surveys testing. HCI graduate certificate from RPI masters in Technical Communications.
Forms | Gov't Docs | Plain Language | Info Design | Usability testing

Prodex Consulting
Delight DeMulling, CEO, Sr. Product Experience Designer
Debbie McConnell, Sr. Product Experience Designer
Deb Peterson, Product Experience Designer

1170 SE 15th Avenue, Suite 202
Minneapolis, MN 55414
612.746.1370
mail@prodexconsulting.com
www.prodexconsulting.com

We research, design and evaluate products using User Centered Design techniques. We discover and deliver what people want.
Forms | Gov't Docs | Plain language | Info Design | Usability testing

US Bancorp
Stephanie Hamme-Betti

2751 Shepard Rd
St Paul, MN 55116
651-205-0209
stephanie.hammesbetti@usbank.com
www.usbank.com

We a have User experience group at our bank. We design many of the on-line systems that our cusomters interact with including ATM's and Kiosks.
Info Design | Usability testing

Missouri

Perficient Inc.
Charlotte Schwendeman, Director Usability & User-Centered Approach
Janice Simpson, Managing Consultant
Danielle Gobert, Senior Consultant

622 Emerson Rd. Suite 400
Creve Coeur, MO 63301 USA
314-995-8809
charlotte.schwendeman@perficient.com
http://www.perficient.com

Perficient is a leading provider of eBusiness solutions in the central United States. Perficient is an award-winning Premier Level IBM business partner and a recognized expert in IBM's WebSphere® software. Perficient takes an integrated user-centered approach to design and development and has deep experience in usability user-interface design and information architecture.
Forms | Gov't Docs | Plain language | Info Design | Usability testing

State Farm
Jessica Young Interface Design Specialist

State Farm St. Louis Solution Center
8945 Dunn Rd.
Hazelwood, MO 63042-2097
314-839-7149
jessica.young.hnxi@statefarm.com

Forms | Gov't Docs | Plain Language | Info Design | Usability testing

Nevada

Michelle Casey

1272 Panini Drive
Henderson, NV 89052
2149123020
mcasey@gmail.com

Michelle Casey has 14 years of usability experience. Her breadth of experience has been design and development for telecom CBT interactive kiosks and CD-ROMs supply chain management software and thin client online software and web UI design.
Forms | Plain language | Info Design | Usability testing

New Hampshire

James McElroy
8 Steam Mill Hill Road
Brookline, NH 03033-2425
603.673.6211
voting@themcelroys.com
Ballot Design | Info Design | Usability testing

Karen Shor, Usability Engineer
9 Bartlett Road
Durham, NH 03824
603.868.5030
karenjshor@yahoo.com

Experience translating customer needs and task analysis into design requirements and implementing solutions to enhance ease of use and navigation of computer software applications.
Info Design | Usability testing

Usable Interface
Kyle Soucy, Founding Principal

403 Washington Street
Rochester, NH 03839
603-205-0315
fax: 603-250-5275
kylesoucy@usableinterface.com

I am a usability and interface design consultant. Services offered include conducting testing and research on a wide range of different products, everything from websites to touchscreen devices.
Forms | Info Design | Usability testing

New Jersey

Horizon NJ Health
Susan J. Lee, Communications Writer

210 Silvia Street
West Trenton NJ 08628
609-538-0700
SusanLeeNJ@aol.com
http://www.horizonNJhealth.com

Responsibilities include Internet and intranet development design and copy and provider/member newsletter content. Design build and serve as Webmaster for nonprofit organizations. Member of International Webmasters Association and the Society for Technical Communication. More than 25 years' experience in the pharmaceutical and diagnostic manufacturing industries with as a technical writer. Graduate student at NJIT in the Professional and Technical Communication program; Information Systems major. Project manager formed and led student software development teams including voting systems; designed and conducted usability testing.
Ballot | Forms | Plain language | Info Design | Usability testing

J. Wilkinson Associates
John H. Wilkinson

29 Flanders Way
Bridgewater NJ 08807
908.725.1298
jhwilk@optonline.net

I have had extensive experience (25 yrs. +) with all aspects of user interface design including paper forms job aids technical documentation computer-based systems and office and laboratory equipment. I am also heavily experienced in designing and conducting usability tests. I am a former Director of Usability Engineering and offer customized free-lance design technical writing and usability evaluation services.
Forms | Plain language | Info Design | Usability testing

UTStarcom
Joanne Walsh PhD

33 Wood Ave S.
Iselin NJ 08830
(732) 452 4453
jwalsh@utstar.com

Over 20 years of experience in HF usability survey design and testing for practical applications.
Forms | Plain Language | Info Design | Usability testing

Whitney Interactive Design
Whitney Quesenbery Principal Consultant

78 Washington Avenue
High Bridge NJ 08829
908-638-5467
whitneyq@wqusability.com
http://www.wqusability.com

Whitney Quesenbery is a user interface designer usability expert and technical communicator. She has experience in both government and industry projects. The founder of the UPA Voting and Usability Project, she is on the board of Design for Democracy and a member of the EAC's Technical Guidelines Development Committee, where she is chair for Human Factors and Privacy.
Plain Language | Info Design | Usability testing

New York

ANSYA Enterprise Solutions Inc
Madhu Nair
40 Sutton Point
Pittsford, NY 14534
585.582.5701
mnair@ansya.com
http://www.ansya.com
Provided user-interface and usability services (guidelines, testing, and design) for Fortune 500, Federal Government, and other public institutions. Over 17 years of experience with a variety tools including Flash, XML/HTML, Java/UI, etc.
Ballot design | Forms | Gov't Docs | Plain language | Info Design | Usability testing

Jeffrey Easton
Jeffrey Easton VP User Experience
JPMorgan Chase
727 President St.
Brooklyn NY 11215
917-716-5063
jeffrey.easton@nycmail.com

I direct user-centered design for a large global financial service company and would be happy to assist in any way with the testing of paper and online ballots. I have extensive experience with 'virtual' usability labs - where evaluators participate from their own computer at home or work. Combined with live labs virtual labs are a quick and inexpensive way to ensure that testing includes all types of users not just those that can make it to a lab.
Forms | Gov't Docs | Plain language | Info Design | Usability testing

Enervision Media Inc.
Meryl Enerson President
Frederic Rudman Senior Manager
Emmanuel Escoto Creative Director

100 The Narrows Road
East Chatham New York 12060
518-392-8740
info@enervisionmedia.com
http://www.enervisionmedia.com

Enervision Media Inc. focuses on the user of information products and services. Our goal is to simplify the user experience - in any media. Services we provide include: usability evaluations usability testing information design editorial and writing and art direction.
Plain Language | Info Design | Usability testing

Ergonomic Innovations Inc.
Steven Shostack - President

4 Suttonwood Drive
Commack NY 11725 USA
516-906-5212
ErgoInno@Yahoo.com

Steven Shostack possesses 9 years of experience designing websites software and equipment to be more user-friendly for consumers as well as for NASA astronauts. Mr. Shostack founded Ergonomic Innovations Inc. to help companies design their products to better meet the needs and expectations of their customers and prospective customers.
Gov't Docs | Plain language | Info Design | Usability testing

First Insights
Lon Taylor

90 Broad Street, Suite 1503
New York NY 10004
212 926-3700
lon@firstinsights.com
http://www.firstinsights.com

With capabilities in usability research and user interface development First Insights offers an objective approach to usability projects for Fortune 500 firms and start up's. We would love to participate in any exercise that helps enable user friendly voting and can also travel to other locations if needed.
Info Design | Usability testing

Fortezza Co.
Giovanni Fortezza

25 W 75 ST Suite 1a
New York City NY 10023
917 609 2434
giovanni@fortezza.com
http://www.fortezza.com

Giovanni Fortezza is an experience architect with many years of applied experience on providing a user centered approach to product and content development by aligning user goals with business needs. Giovanni has worked with clients to define the optimal experience for web transactional systems and business applications.
Info Design | Usability testing

MessageFirst
Todd Warfel Partner

114 Winston Dr.
Ithaca NY 14850
(607) 339-9640
twarfel@messagefirst.com
messagefirst.com

MessageFirst is a user experience consultancy specializing in user research information architecture interaction design and usability testing. Todd Warfel an industry leader with over a decade of experience improving educational consumer and enterprise products - many of which are industry firsts heads MessageFirst.
Forms | Gov't Docs | Info Design | Usability testing

Performance Research & Design
Nicholas Simonelli

743 Rt. 312 Brewster NY 10509
845-279-5099
nicks@prad.com
www.prad.com

The principals of the company have provided user cenered design advice and research services for over 20 years including product design document and instruction design and all manner of usability testing to evaluate the results of design decisions.
Forms | Plain language | Info Design | Usability testing

Segue Strategy
Matt Marcus

102 Charlton St #5
New York NY 10014
917-770-7601
matt@seguestrategy.com
http://www.seguestrategy.com

Segue Strategy helps companies deploy design as a strategic advantage. We examine trends and futures to give you insight into customers wants and needs. We model solutions and design the business processes necessary to run them. We gather best of breed teams and manage their execution to launch your initiative on time and on budget.
Ballot Info Design | Usability testing

Tec-Ed Inc.
Lori Anschuetz

38 Windsor Street
Rochester New York 14605
(585) 454-7440
lori@teced.com
http://www.teced.com

Tec Ed is a consultancy that has been improving user experiences with technology-based products and services since 1967. Tec Ed's staff of 15 employees specialize in usability research and testing ethnographic interviews information architecture user interface design technical communication and online and print publishing.
Plain language | Info Design | Usability testing

North Carolina

Human Factors Plus
Michael Maddox principal
Mark Brecht principal
Craig Hartley principal; Bill Muto principal

P.O. Box 636
Madison NC 27025-0636
336-427-2661
mike.maddox@hfplus.com
www.hfplus.com

HF plus is a consortium of human factors professionals-- all of whom have more than 25 years of experience in requirements analysis / specification user interface design usability testing heuristic analysis risk analysis regulatory compliance and forensic testimony.
Forms | Gov't docs | Plain language | Info Design | Usability testing

InfoExact Inc.
Naomi A. Kleid Ph.D.

InfoExact Inc. 104 Muses Court
Cary NC 27513
919-319-9786
nakleid@mindspring.com
http://infoexact.com

Our chief usability consultant has a Ph.D. in Communication and more than 25 years experience in usability testing and design communication project managment and teaching. Our company routinely deals with translated information and multi-lingual and multi-cultural environments. Our chief translator is certified by the American Translators Association. He is also a judge at the local election precinct. We are willing to work in NC and other states.
Forms | Plain Language | Info Design | Usability testing

RTI International
Elizabeth Dean

P.O. Box 12194 3040 Cornwallis Road
Research Triangle Park NC 27709
919-541-7445
dean@rti.org
http://www.rti.org

Forms and survey design experience including paper and electronic data collection. Specializes in usability testing of paper and web-based or other computerized forms. Experience testing and evaluating forms for CDC EPA and the U.S. Navy.
Forms | Gov't Docs | Plain language | Info Design | Usability testing

SilkRoad technology
Abhijit Aby Rao

3027 Northwood Drive Apt #117
Winston-Salem NC 27106
336-469-2202
abhijit_rao@mailcity.com
www.silkroadtech.com

Solely Responsible for User Experience Management of 10 collaborative software products developed or acquired by SilkRoad technology(http://www.silkroadtech.com/products/index.htm). Some of my daily tasks include: oUser Relationship Management with Beta Customers: Telephone Calls Surveys Onsite visits oUI Design: Wireframe modeling High & Low Level prototypes Application Design Layout oInformation Architecture: Information Classification Internal …
Info Design | Usability testing

Ohio

Eric J. Davis Usability
Eric Davis

1005 S. Roosevelt Ave.
Bexley OH 43209
614-354-5554
ejdavis@columbus.rr.com

My experience includes information design for the Australian Office of Parliamentary Counsel; form design for Bank One; user interface design and testing for many clients in various industries. Educated at Carnegie Mellon University and worked at design consultancies Fitch and Resource Marketing. Employed at a software company as usability specialist.
Forms | Gov't Docs | Plain Language | Info Design | Usability testing

Hlad Consulting
Frank James Hlad, President

6052 Catalano Drive
Mayfield Hts, OH 44124
440-796-4523
fjhlad@yahoo.com
www.hladconsulting.com

Designed IVR phone unit. Defined absentee ballot procedures. Co-authored security procedures for touch-screen voting equipment. Invented method of viewing conditions at remote polling places. Developed transport logistics for voting materials, including workflow for election night voting materials. Managed the official count; certified results. Worked with community to develop/perform audits.
Ballot Design | Forms | Plain Language | Info Design | Usability testing

Lextant Corporation
Satyam Kantamneni User Experience Architect
Chris Rockwell Principal

580 N 4th Street Suite 610
Columbus Ohio 43215 USA
614-316-2271
skantamneni@lextant.com
www.lextant.com

Lextant combines human-computer interaction ethnography and market research to help you design for your customers. Our proven approach to user experience design focuses your products on the people that use them-empowering your designers to envision your engineers to build and your business to succeed. Cutting edge User Research for design and evaluation using the latest experimental and contextual ...
Ballot Design | Gov't Docs | Info Design | Usability testing

Michael J. Prasse Ph.D.

2215 Aurora Ave.
Lewis Center OH 43035
740-657-1514
mike22152001@yahoo.com

I have been evaluating the usability of systems designs forms and documentation for over 10 years. I am also a member of the Board of Zoning Appeals for Orange Township OH the fastest growing township in Ohio. This experience provides me with unique skills in working with government officials.
Forms | Gov't Docs | Info Design | Usability testing

Janine Purcell

243365 Oakhill Dr.
Euclid OH 44117
216-544-6161
japurcell@mindspring.com

For over fourteen years I have evaluated and designed user interfaces across a variety of industries. My former engagements include work with Fortune 200 companies and span many industries.
Forms | Plain language | Info Design | Usability testing

Mary Beth Whittington

159 E Kelso Rd Columbus OH 43202
614-564-3391
mwhittington@checkfree.com
Plain language | Info Design

Connie Winch, Technical Communicator

5120 Criterion Way
Dublin OH 43016
614-771-2764
connwin@earthlink.net

I have over 9 years' experience as a professional technical communicator. This includes designing information for user assistance materials such as online help systems and hard-copy manuals and assisting in the design of customer service software systems.
Plain language | Info Design |

Pennsylvania

Pink Frog Interactive, Inc
Tamella (Tammy) Fritz
811 Freeport Road
Pittsburgh, PA 15238
412-848-2777
Tamella@PinkFrogInteractive.com
http://PinkFrogInteractive.com
Pink Frog Interactive, Inc. specializes in software usability and interface design. We focus on improving the quality of user experience and human interaction with print, web applications and product interfaces. The founder, Tamella (Tammy) Fritz, has over fifteen years experience in user-centered design.
Info Design | Usability Testing

Ripple Effects Interactive
Erica Deitzel Senior User Experience Architect
4616 Henry Street
Pittsburgh PA 15213
412-683-3700
edeitzel@r-effects.com
http://www.r-effects.com

As the Senior User Experience Architect at Ripple Effects my responsibilities include developing information architecture documenting project requirements and performing usability assessment throughout the project.
Forms | Plain Language | Info Design | Usability testing

South Carolina

Concentric Solutions LLC
Daniel Garvin
102 Cosgrove Lane
Taylors, SC 29687
864-244-0056
dan.garvin@concentricsolutionsllc.net
http://www.concentricsolutionsllc.net
Business Functional designer of e-commerce sites Design is driven by the visitors experience and the function/feature usability Function is the driver

Forms | Plain language | Gov't Docs | Info Design | Usability testing

Texas

agency.com
Meghan Rennie, Sr. Information Architect
Karen Pate, Dir. of Information Architecture

7850 N. Belt Line Rd. 4th Floor
Irving TX 75287
9727327030
mrennie@agency.com
http://www.agency.com

Plain language | Info Design | Usability testing

Code Usable
Erika Orrick

429 Glen Ridge Dr
Murphy TX 75094
214-766-2556
erika@codeusable.com

Ballot design | Info Design | Usability testing

Cox&Hall
Norm Cox Principal

4901 Behrens Road
Colleyville Texas 76034
817-267-2340
ncox@flash.net
http://www.coxhall.com

Cox&Hall provides user-centered visual design information design/architecture and interaction design services. Our goal is to improve usability enhance communication and maximize the accuracy efficiency and effectiveness of products designed to interact or communicate with a targeted group of users.
Plain Language | Info Design | Usability testing

Douglas Potts Consulting
Douglas Potts - Principal

8009 Forest Trail Dallas TX 75238
214-340-4388
inquiries@dpottsconsulting.com
http://www.dpottsconsulting.com

Mr. Potts has 20 years of experience in interface design and usability testing. We provide usability analysis and testing of software applications and Web sites. Companies benefiting from our expertise include Travelocity Samsung Raytheon USPS and the US Army.
Forms | Gov't Docs | Plain language | Info Design | Usability testing

Kerrie Green and Associates
Kerrie Green
Stephanie Dennis
809 Latteridge Austin TX 78748
512-293-6413
kerrie@theexperiencematters.com
We have a wide range of experience working with a diverse population of users. Services include expert design reviews usability testing prototyping and wireframes task analyses user interviews and content development and usability.
Forms | Gov't Docs | Plain language | Info Design | Usability testing

Perceptive Sciences
Ross Speir

7000 North Mopac Suite 150
Austin, Texas 78731
512.474.0004
http://www.perceptivesciences.com

We are a world-class team of highly educated and experienced usability professionals focused on the science and practice of usability. Our professionals are principally Masters- and Ph.D.-level experts in the fields of cognitive psychology library and information science and human behavioral science.
Forms | Gov't Docs | Plain Language | Info Design | Usability testing

Perot Systems
Janice Jacobs User Experience Designer
723 Huntley Street
Dallas Texas 75214
972-577-5847janice.jacobs@ps.net
I have extensive experience with training technical writing information design and usability testing. As well I'm passionately interested in making sure that these ballots/forms are as straightforward and usable as possible to ensure every interested eligible party's preference is counted.
Plain language | Info Design | Usability testing

Annette Priest, Human Factors Specialist
12910 Muldoon Drive
Austin TX 78729
512-401-6702
annette_p@sbcglobal.net

Managing and conducting research activities including: Consumer interviews focus groups card-sorting activities contextual inquiry usability testing anthropological field studies UI design mockups storyboards Surveys: design implementation statistical analysis interpretation of results
Forms | Gov't Docs | Plain language | Info Design | Usability testing

Utah

Computer Psychology Inc.
Bob Bailey

960 Donner Way #350
Salt Lake City Utah 84108
801-201-2002
bob@webusability.com
http://www.webusability.com

Over 35 years of experience in all aspects of usability and user experience issues. This includes design development and testing of products.
Info Design | Usability testing

Virginia

Be the Vote, LLC
Ann Hypes, John Corbett and Bill Hypes
5322 Beechwood Knoll Tr
Gloucester,VA 23061
757 509 1580
annhypes@earthlink.net
http://www.bethevote.com
Ann has worked as an election official in Virginia, and has worked in the manaufacturing industry in quality systems analysis. John has worked in web design and information design. Bill has worked in management presentation design.
Plain language | Info Design | Usability Testing

Modal Inc.
Daimon Caulk
42795 Freedom Street
South Riding VA 20152
703-327-4639
dcaulk@modalinc.com
http://www.modalinc.com

Mr. Caulk has more than eight years of experience designing interfaces for web-based applications as well as high transactional eCommerce web sites utilizing the user-centered design process. His clients include: Fannie Mae Marriott International and Freddie Mac.
Info Design

Roth Research
Susan King Roth

1852 Fox Downs Lane Oilville VA 23129
804-852-3439; 804-784-2970
skroth@vcu.edu

Research on voting systems and provisional voting Franklin County Ohio; Ballot design guidelines Virginia Board of Elections; Testimony on voting system usability: National Commission on Federal Election Reform Taskforce on Accessibility and Usability and Election Administration Advisory Panel FEC; Project Advisory Board Ballot Design/Voting Technology Center for American Politics and Citizenship.
Ballot Design | Info Design | Usability testing

Simply Usable through Design
Janice James

1111 Franklin Court SW
Leesburg VA 20175
703-771-9148
janice@simplyusable.com
www.simplyusable.com

Janice James is the principal founder of UPA and has over 16 years experience providing user research, user-centered design consulting and training services to clients world-wide.
Plain Language | Info Design | Usability testing

Sokohl & Associates
Joe Sokohl Principal

3321 Floyd Avenue
Richmond VA 23221
804-873-6964
joe@sokohl.com
http://www.sokohl.com

Information design interaction design information architecture usability testing and technical writing--people-centered consulting.
Forms | Gov't Docs | Plain language | Info Design | Usability testing

TecAccess
Debra Ruh President and FOunder
Mac McCuller VP

TecAccess 18122 Vontay Road
Rockville VA 23146
(804) 749-8646
druh@tecaccess.net
http://www.TecAccess.net

TecAccess is a SBA 8(a) Small Disadvantaged Business (SDB) certified and woman-owned company that is one of the leading providers of IT/Web accessibility usability Section 508 ADA HAVA and Section 255 compliance solutions. The majority of TecAccess associates are persons with disabilities. TecAccess provides comprehensive services that enable its clients to understand acquire and deliver accessible and compliant solutions…
Forms | Gov't Docs | Plain Language | Info Design | Usability testing

User-Centered Design Inc.
Bill Killam MA CHFP President
Marguerite Autry PhD Senior Human Factors Engineer

20548 Deerwatch Place Ashburn VA 20147
703-729-0998
info@user-centereddesign.com
www.user-centereddesign.com

Staff members of User-Centered Deisgn were co-authors of the report to Congress entitled Improving the Usability and Accessibility of Voting Systems and Products produced in consultation with the National Institute of Standards and Technology (NIST). Bill killam has also been involde with the University of Maryland in their NSF grant to review voting systems and presented and co-hosted a workshop on voting at the 2004 UPA Annual Meeting.
Ballot | Forms | Info Design | Usability testing

xSynthesis
Angela Zaev Officer

750 Miller Drive Suite F-2
Leesburg VA 20175
7077737303
angela.zaev@xSynthesis.com
http://www.xSynthesis.com

Info Design | Usability testing

Washington

Carol Robinson, Interface Design and Usability Engineer

13730 15th Avenue NE #B104
Seattle WA 98125
206-361-6483
carolr@fastmail.fm

I have 15 years of experience doing technical writing information design user interface design user research and usability testing. I have also designed and written numerous surveys; I always pilot test them before final implementation. I believe expert reviews are helpful but user testing is still necessary.
Forms | Plain Language | Info Design | Usability testing

InfoSpace Mobile Inc
Julie Ratner
Shelley Letsinger

Infospace Mobile 601 108th Ave NE Suite 1200
Bellevue WA 98004
425.709.8259
julie.ratner@infospace.com
http://www.infospacemobile.com

The InfoSpace Mobile user experience team provides information architecture usability and design services.
Usability testing

Microsoft
Barbara Birney

Microsoft One Microsoft Way
Redmond WA 98052 USA
425-706-7046
barbarabirney@msn.com

I have 20 years of experience testing the communication of ideas and facts to the general public through graphics in public spaces and user interface design for first-time users.
Forms | Plain language | Info Design | Usability testing

Usability Architects Inc.
Jon Meads

PO Box 3222
Kirkland WA 98083-3222
425-827-9296
jon@usability-architects.com
http://www.usability-architects.com

Usability Architects' services cover the full range of usability engineering lifecycle from product definition and user studies to the design and testing of usable systems to post-release user acceptance. Jon Meads has over 30 years experience as a human-computer interaction expert.
Plain Language | Info Design | Usability testing

Wisconsin

Cogitalis
Michael Leccisi Principal user needs analyst

916 East Ogden #204
Milwaukee WI 53202
(414) 224-0698
mleccisi@mac.com
Gov't Docs | Plain Language | Info Design | Usability testing

Design Communications Consultancy
Gene Posca

w320s3725 Kamps Court
Waukesha WI 53189-9411
262-968-5066
geneposca@northwesternmutual.com

Over twenty years of experience designing printed material and user interfaces; implementing usability evaluation and user-centered design best practices. Services include -User research -Task analysis -Usability planning -Usability evaluation -Usability analysis -Process development & management -Design
Gov't Docs | Plain language | Info Design | Usability testing

GE Healthcare
Kevin Lee UCD / Usability Specialist

3000 N. Grandview Blvd. W-653
Waukesha WI 53188
262-544-3525
kevin_ucd@acm.org
http://www.gehealthcare.com

I have B.S. in Technical communication and M.S. in Human-Computer Interaction with over 10+ years of User-centered design interaction design usability in consumer electronic web entertainment software and healthcare industry. I've always interested in the voting process and this will be a great opportunity for me to make another big contribution to make the voting experience better.
Ballot Design | Forms | Plain Language | Info Design | Usability testing

Sova Consulting Group
Ron Sova - principal
608 Walnut Street
South Milwaukee WI 53172
414.762.5348
rsova@sovaconsulting.com
www.sovaconsulting.com

Ron Sova has 11 years experience in visual design interaction design and usability. In the usability process Ron has worked on everything from user surveys and interviews to design evaluation and testing. Ron specializes in the design process combining his knowledge of graphic design and visualization with interaction and information architecture expertise. Ron has worked with the elderly for the last 4 years both in individual settings and in group environments.
Forms | Plain language | Info Design | Usability testing

Australia

IONA Technologies Inc.
Louise Bennett Principal Usability Engineer

584 Peach Tree Road
Megalong NSW 2785 Australia
louise.bennett@iona.com

Over 7 years working in all areas of usability engineering including: - user analysis and task modeling - requirements definition - interface design and prototype development - information architecture - interface evaluation Over 7 years experience technical writing producing documentation such as: - user's guides and reference manuals - business documentation such as proposals for work and business cases - online help - marketing materials - training materials Over 6 years consultancy experience with external clients
Forms | Plain Language | Info Design | Usability testing

Brazil

Amyris Fernandez Consultores & associados
Amyris Fernandez

Rua Doutor hibata Miyakoshi 350 apto 141
CEP: 05705-170 São Paulo - SP Brazil
55 11 37591353
webmaster@amyrisfernandez.com.br
http://www.amyrisfernandez.com

Gov't Docs | Usability testing

Canada

Cesart - A Bell Canada Company
Alain Robillard-Bastien M. Sc. Principal Consultant Interactive Ergonomics
Mélanie Rousseau M. Ing. Consultant Interactive Ergonomics
Anne Piana M. B. A. Consultant Strategic Planning

CESART 700 Wellington Street suite 2200
Montreal (Quebec) Canada H3C 3S4
1 514 288 4333
arbastien@cesart.com
http://www.cesart.com

Cesart offers services in technology creation and consulting. The team is comprised of professionals possessing several years of experience in information architecture user-centered design and ergonomic evaluation in both the provincial and federal private and public sectors.
Forms | Gov't docs | Plain language | Info Design | Usability testing

The Intoinfo Consulting Group
Alasdair Stuart-Bell
Eric Piche
Weldon Poapst

56 Sparks Street Suite 500
Ottawa Ontario K1P 5A9 Canada
(613) 233-0807
Alasdairs@intoinfo.com
http://www.intoinfo.com

The Intoinfo Consulting Group is an innovative and dynamic management and information consulting firm that offers its clients a full range of business transformation and consulting services. Since 1995 Intoinfo has worked in partnership with public private and not-for-profit organizations to develop uniquely tailored solutions that meet their information requirements. As one of the leading management ....
Forms | Gov't Docs | Plain language | Info Design | Usability testing

Taleo
Yves Rannou

330 St-Vallier Est
Quebec Qc. G1K 9C5 Canada
418-524-5665 X 1651
yrannou@taleo.com

A bilingual creative dynamic self-motivated professional specialized in the usability of user interface with substantial project and people management experience. Ensures delivery of useful high quality cost-effective and practical web-based solutions. A great listener and communicator
Forms | Plain Language | Info Design | Usability testing

The Centre for Global eHealth Innovation
Jennifer Wong Usability Analyst

Toronto General Hospital R. Fraser Elliot Building 4th Floor
190 Elizabeth Street
Toronto ON M5G 2C4 Canada
416-340-4800 x8987
jwong@uhnres.utoronto.ca
http://www.uhnres.utoronto.ca/ehealth/
Info Design | Usability testing

China

Chinese Center of EU UsabilityNet
Zhengjie Liu Professor Director

Chinese Center of EU UsabilityNet School of Computer Sci. & Tech. Dalian Maritime University Dalian 116026 P.R.China
+86 411 84725101
liuzhj@dlmu.edu.cn
http://usability.dlmu.edu.cn

Usability evaluation and design of documentation usability study for product localization in China usability engineering / UCD for product/system development
Plain language | Info Design | Usability testin

Germany

Digital District GmbH
Holger Schröter and Stefanie Grauer

Kronprinzenstr. 127 D-40217
Düsseldorf, Germany
0049 211 580707-0
as@digitaldistrict.de
http://www.digitaldistrict.de
Digital District is an agency for digital communications in Düsseldorf, Germany and Santa Ana, CA, USA. The company is very experienced in developing digital communication strategies. Digital District knows that complex challenges are not easily met by "out of the box" solutions. That is why our user centric solutions stand out of the ordinary.
Ballot Design | Forms | Info Design | Usability testing

Experience Park
Maral Memisoglu

Speyer Straße 14 63065
Offenbach
+49(69)80052935
maral@experience-park.com
www.experience-park.com

We are specialized in Usability for entertainment products like video games handheld devices or interactive TV. Our targets are to optimze the interface as well as the achieved fun.
Info Design | Usability testing

Ireland

iQ Content
Morgan McKeagney
Paul Fitzsimons
Laurence Veale

Docklands Innovation Park
128-130 East Wall Road
Dublin 3, Ireland
+353 1 8170768
info@iqcontent.com
http://www.iqcontent.com/
iQ Content is a group of usability, accessibility and content experts dedicated to creating a better user experience for everyone.
Forms | Plain Language | Info Design | Usability testing

New Zealand

zef[a]media
Zef Fugaz

9 Golf Road
Paraparaumu Beach, Kapiti
+64 21 619 629
zef@zefamedia.co.nz
www.zefamedia.co.nz

Zef specialises in user-centred design. Core to his methods is to ensure that your product is intuitive, recognises the needs of customers, and fosters loyalty through good design. He is an active member of the New Zealand Usability Professionals Association.
Forms | Gov't Docs | Plain Language | Info Design | Usability testing

Switzerland

Inst. für Software-Ergonomie und Usability
Silvia Zimmermann, Managing Director
Technoparkstrasse 1
CH-8005 Zurich Switzerland
+41 44 445 30 55
info@usability.ch
http://www.usability.ch
Extensive experience in both, global and local multilingual user experience projects, including contextual inquiry, field studies, interaction design and user testing. Swiss e-Government experience.
Forms | Gov't Docs | Plain language | Info Design | Usability testing

soultank AG
Marcel B.F. Uhr Dipl. Natw. ETH Eur.Erg.
Marcel Brunschwiler Dipl. Natw. ETH
Alpenstrasse 11
P.O. Box 4744
CH-6304 Zug Switzerland
+41 41 726 50 20
contact@soultank.ch
http://www.soultank.ch
soultank is one of the top usability consulting company in Switzerland. We have four years of experiences in usability coaching information design expert reviews and of cours of usability testing in our own laboratory.
Forms | Plain language | Info Design | Usability testing

UK

Amberlight Partners Ltd
Gerred Blyth
Pippa Gawley
Filip Healy

Amberlight Enterprise House 59-65 Upper Ground London SE1 9PQ UK
+44 870 7399900
info@amber-light.co.uk
http://www.amber-light.co.uk

Amberlight is a London-based Human Computer Interaction (HCI) consultancy specialising in providing user-centred research and design services. Our services cover all stages of the design life cycle across multiple platforms including web mobile gaming and iTV and include usability and accessibility testing and audits interaction design information architecture and prototyping.
Forms | Gov't Docs | Plain language | Info Design | Usability testing

Bunnyfoot Universality
Dr Jon Dodd
Ms Steffi Dubiella

Harwell Innovation Centre 173 Curie Avenue
Harwell Oxfordshire OX11 0QG UK
+44 (0)1235 838514
jon@bunnyfoot.com
http://www.bunnyfoot.com

A wide variety of services all aimed at improving ease of use and accessibility. From software systems web sites voting systems to bus and theatre tickets. We are based in the UK but also operate in Germany - 2 of our consultants are native Germans.
Ballot | Forms | Plain language | Info Design | Usability testing

Digital Habitats Ltd
Louise Ferguson

25 Mount Adon Park
London SE22 0DS UK
+44 7810 260 637
louise@louiseferguson.com
http://www.louiseferguson.com

Louise Ferguson is a usability consultant specialising in human-centred research and design. She consults for the public sector, industry, and think tanks such as the Design Council and the Work Foundation. Co-director of the UPA Voting and Usability Project, she has written and spoken frequently about voting and elections usability.
Forms | Plain language | Info Design | Usability testing

Effortmark Ltd
Caroline Jarrett, Usability consultant

11 Bridge Street Leighton Buzzard
Bedfordshire LU7 1AH United Kingdom
1-866-637-0379 (USA number)
caroline.jarrett@effortmark.co.uk
www.effortmark.co.uk

Usability consultant who specialises in forms design. Extensive experience of government and regulatory forms whether complex or simple. 15 years' experience in design of forms for automated processing and for multiple modes of processing.
Forms | Gov't Docs | Plain language | Info Design | Usability testing

Synchordia
Nancy Perlman

75 Ivor Court 209 Gloucester Place
London NW1 6BN United Kingdom
+44 20 7262 5680
nancy@synchordia.com
http://www.synchordia.com

Synchordia is passionate about Usable Design. Based in London UK our areas of expertise include human-centred design usability testing research information design analyzing customer patterns / behaviours and product development. Over ten years experience in NYC London and Bordeaux. Clients range from government to universities to multinationals.
Gov't Docs | Plain language | Info Design | Usability testing

Usability Consultants Limited
Halima Adebayo (Senior Consultant)
Lanre Oyewole (Associate Consultant)
Martin Tate (Associate Consultant)

29 Sandstone Place Off Dartmouth Park Hill
London N19 5TU United Kingdom
+44 781 4787097
usabilitycons@aol.com

UCL have the following experience: UCD analysis User Experience scenario-based analysis Usability testing Forms Design Our projects experience includes: EDMS BPR BPM & mapping. Deployment of Rational Unified Process (RUP) Requirement Engineering/ Standards Change Life Cycle Methods and Standards Authoring Tools Deployment
Forms | Plain language | Info Design | Usability testing

Userface Ltd
Adam Pallant BSc. MSc.

7 Vivian Road
London E3 5RE UK
+44 20 8980 7903
adam@userface.net
http://www.userface.net

Userface provides user interface design and usability testing consultancy services throughout the UK. We help our clients to deliver successful and easy to use design solutions to match the abilities expectations and behaviour of their customers and users.
Ballot Design | Forms | Gov't Docs | Plain Language | Info Design | Usability testing