Response Interpolation and Scale Sensitivity: Evidence Against 5-Point Scales
Journal of Usability Studies, Volume 5, Issue 3, May 2010, pp. 104 - 110
Article Contents
References
- Brooke, J. (1996). SUS: A "quick and dirty" usability scale. In P. W. Jordan, B. Thomas, B. A. Weerdmeester, & A. L. McClelland (Eds.) Usability Evaluation in Industry (pp. 189-194). London: Taylor and Francis.
- Cox III, E. P. (1980). The optimal number of response alternatives for a scale: A review. Journal of Marketing Research, 17. 407-422.
- Cummins, R.A., & Gullone, E. (2000). Why we should not use 5-point Likert scales: The case for subjective quality of life measurement. Proceedings, Second International Conference on Quality of Life in Cities (pp.74-93). Singapore: National University of Singapore.
- Diefenbach, M.A., Weinstein, N.D., & O’Reilly, J. (1993). Scales for assessing perceptions of health hazard susceptibility. Health Education Research, 8, 181-192.
- Finstad, K. (2006). The System Usability Scale and non-native English speakers. Journal of Usability Studies, 1(4), 185-188.
- Lewis, J. R. (1993). Multipoint scales: Mean and median differences and observed significance levels. International Journal of Human-Computer Interaction, 5(4), 383-392.
- Miller, G.A. (1956). The magical number seven, plus or minus two: Some limits on our capacity for processing information. Psychological Review, 63, 81-97.
- Nunnally, J. (1978). Psychometric theory. New York: McGraw-Hill.
- Osgood, C. E., Suci, G., J., & Tannenbaum, P. (1957). The measurement of meaning. Chicago: University of Chicago Press.
- Preston, C.C., & Colman, A.M. (2000). Optimal number of response categories in rating scales: Reliability, validity, discriminating power, and respondent preferences. Acta Psychologica, 104, 1-15.
- Russell, C., & Bobko, P. (1992). Moderated regression analysis and Likert scales: Too coarse for comfort. Journal of Applied Psychology, 77, 336-342.
- Sauro, J., & Dumas, J. S. (2009). Comparison of three one-question, post-task usability questionnaires. In Proceedings of CHI 2009 (pp. 1599-1608). Boston, MA: ACM.