UPA Job Bank: January 2012

The Job Bank is a service of the Usability Professionals' Association, listing jobs for usablity and user experience professionals.

Back to the Job Bank

Posted on: 17 January 2012

As a User Experience Strategist* with Human Factors International you will apply your expertise in usability and interface design to solve mission critical issues and facilitate solutions with worldwide fortune 500 clients.

*There are three positions available, one in each location: SE Iowa; New York, NY; and San Francisco, CA.

Do you get excited about?

• Providing strategic project guidance, mentoring, troubleshooting, feedback and hands-on participation in project activities.
• Leading through persuasion and influence
• Collaborating with a worldwide network of people and activities
• Maintaining a high level of customer satisfaction
• Teaching user experience courses in a corporate environment
• Communicating with all levels of clients

Does this describe your background and experience?

• Five years or more experience in human factors, user experience and usability
• Master’s degree or PhD in psychology, HCI or related field
• Proven ability to provide clients with excellent deliverables
• Successfully managed usability project teams
• Completed projects on time within budget    
• Worked with remote global teams (not required but desirable)
• Financial, Medical or Mobile industry experience (not required but desirable)

Then come make a difference with HFI:

• The largest consulting company in the world dedicated to usability and user experience
• A world-class consulting staff of over a hundred creative user experience professionals worldwide
• A company that sets the trends for the usability field, providing cutting edge solutions
• An environment that is fun, professional, and challenging

Very competitive salary and benefit package. Some travel is necessary.

Those who have a passion for user experience and want more than a job, please submit your resume in confidence to Human Resources Coordinator, recruitment@humanfactors.com .

www.humanfactors.com

Posted on: 08 January 2012

Primary Focus:

The Direct Energy Business Digital Services Team is seeking a talented User Experience (UX) professional with demonstrated strengths in visual and user interaction design to contribute compelling and highly usable digital, web-based content for Direct Energy’s ‘business customers’ and business partners. The designer will report to the Manager of Digital User Experience and be responsible for improving, guiding and developing Direct Energy’s digital assets. This role will work closely with the production and development teams in in all facets of a project lifecycle including design and implementation. This role will also work closely with customers and business partners in designing and testing content. 

To determine effectiveness of designs, the successful candidate will work with IS and analytics partners to establish metrics of key performance indicators for designs, monitor and analyze these metrics as well as perform user testing at key points in the development and lifetime of designs. Working with brand managers, marketing and creative partners the designer will create compelling designs that speak to the Direct Energy brand and its value propositions.

Accountabilities:

• Regularly perform usability research and competitive analysis and synthesize findings into actionable recommendations
• Apply personas, user research and scenarios to develop relevant process and user flow models
• Create wireframes, process maps, functional specifications, prototypes and other artifacts to describe the intended user experience
• Create engaging, usable and effective visual design solutions to achieve user-centric goals
• Validate the effectiveness of designs through research and usability studies including A-B testing and user studies
• Create, manage and report on metrics that show the effectiveness of designs in meeting user and stakeholder needs.
• Lead and govern the user centered design process for projects
• Work with internal teams and vendor partners in executing usability tests and creating content

• Work closely with business stakeholders, digital strategists, copyrighters, production team members and marketing in developing solutions
• Ensure marketing, brand, legal, regulatory, and compliance requirements are taken into consideration from the start of projects
• Work on multiple concurrent initiatives with several key stakeholders, sponsors and work streams

Organizational Dimensions/Scope

The individual will work closely with key stakeholders of all functions across the organization to build effective working relationships. Scope will extend to all operational areas in the US and Canada.

Relationships:

Direct Reports: -

Indirect Reports: 1-5: Business Analysts, Subject Matter Experts assigned to projects

Internal Contacts: All DE Business functions

External Contacts: Customers; utility representatives; third-party vendors

Skills and Qualifications:

• Bachelor’s degree or equivalent 3-5 years’ experience in a related role with a strong background in digital user experience and visual design
• Experience running A-B tests, focus groups and user testing
• Demonstrated track record of creating compelling designs (please provide a portfolio of your work)
• Excellent oral, written and interpersonal communication skills to work effectively with cross-functional teams
• Demonstrated ability to complete work to deadlines
• Enjoys being intellectually challenged and keeping up with a developing field
• Knowledge in the energy industry, specifically Natural Gas & Electricity, is considered a strong asset
• Is committed to our vision of making DE the most recommended provider of energy and services in North America

Working Conditions

Physical Effort: Frequent opportunity to move about

Physical Environment: Located in comfortable office environment

Sensory Attention: Frequent

Mental Stress: Continuous

Usability Professionals' Association
promoting usability concepts and techniques worldwide

Job Bank and information about how to post a job: http://www.usabilityprofessionals.org/usability_resources/jobs/
Phone + 1630.980.4997       Email office@usabilityprofessionals.org