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Presentations Friday, July 2 3:30 p.m. to 5:00 p.m. Panel of Customers: An in-depth, effective alternative to Focus Groups Gene Lynch, Susan Palmiter, Doug Beck, and Dave Sontag Design Technologies, Inc. & Hewlett-Packard Co. A Panel of Customers, an alternative to Focus Groups, gathers customers and design team members to interact one-on-one concerning product design issues leveraging structured HCI data gathering and analysis methods. Designing a Java-Based User Interface to a Mainframe System: A Case Study Caryn Zange-Josephson Renaissance Worldwide, Inc. This case study describes the process, techniques, and challenges of designing the user interface for a project that used Java to create a front-end to a mainframe system. Frequently Tested Issues in Usability Studies of Websites and a Summary of Some Methods & Findings Janice James Simply Usable Through Design This presentation summarizes and explains common issues I've focused on in usability studies of websites for major corporations. It also reviews methods used for testing and describes findings across studies. To Be Announced Invited Speaker