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Schedule, Wednesday, June 30 Day One June 29, 1999 Day Two June 30, 1999 Day Three July 1, 1999 Day Four July 2, 1999 Morning 8:30 to 12:00 Afternoon 1:30 to 5:00 Workshops Workshop 1 Towards a Framework of Interaction and Experience As It Relates To Product Design (second day) Workshop 5 Crossing the Chasm: A Methodology Framework for Promoting Usability in the Software Development Community Workshop 6 A Pattern Supported Approach to User Interface Design Workshop 7 Product Designers and Product Users: Understanding Conceptualizations Across The Great Divide Tutorials Tutorial 8 Metaphor Design in User Interfaces: How to Effectively Manage Expectation, Surprise, Comprehension, and Delight Tutorial 9 Conducting Mail, Telephone, and WWW Surveys Tutorial 10 Consulting Skills for Usability Professionals Tutorial 11 Win-Win in HCI Design: Eight Strategies for Constructive Resolution of Conflicts Tutorial 12 Field Studies: The Personal Touch Tutorial 13 Practical UCD: How to Introduce, Deploy, and Optimize User Centered Design Tutorial 14 Designing Usable Web Sites...Now and in the Future Lab and Design Tours Lab and Design Tour 2 Air Force Research Lab Lab and Design Tour 4 Cosanti Day One June 29, 1999 Day Two June 30, 1999 Day Three July 1, 1999 Day Four July 2, 1999