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Tutorial 11
Win-Win in HCI Design: Eight Strategies for Constructive Resolution of Conflicts
Elizabeth Rosenzweig, Joel Ziff
Eastman Kodak Company, Ziff Consulting Group
June 30, 1999, 8:30 a.m. - 5:30 p.m.
Is the limiting factor in implementing a good HCI technical barriers or human failings? This tutorial offers eight strategies for building effective, efficient, and collaborative development teams able to creatively resolve the inevitable conflicts between people responsible for development, marketing, quality assurance, finance, and HCI. The strategies include: Team-Building (You ARE Me), Assertiveness (Me OR You), Responsiveness (You OR Me), Mentoring (Me FOR You), Asking for Help (You FOR Me), Leading (You WITH Me), Following (Me WITH You), Collaborating (You AND Me). To ensure practical application, we will work with actual problem situations using peer coaching and improvisational theater techniques to develop practical action plans.
The tutorial will be led by the husband and wife team of a HCI manager of a large corporation and a psychologist.
Elizabeth Rosenzweig is Usability Manager at Eastman Kodak Company where she had a lead role in designing and implementing GUI standards for Kodak software. Elizabeth is participating in a National Institute for Standards and Technology/ ACM SIGCHI workshop to develop usability testing standards and practices for the industry. With 14 years of industry experience, Elizabeth frequently presents at national conferences and has been a contributor to professional journals.
Joel Ziff, Ed.D., Ziff Consulting Group and Lesley College, a psychologist, trainer, and consultant with twenty years experience coaching individuals, working with groups, and consulting to organizations. He has presented workshops nationally, and authored articles on multi-dimensional approaches to conflict resolution, collaboration, and stress management. He has also served as program chairperson for the national conference of the United States Association for Body Psychotherapy.
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