Tutorial 5
Design and Rapid Evaluation of Usable Web Sites
Gene Lynch, Susan Palmiter
Design Technologies, Inc.
June 29, 1999, 8:30 a.m. - 5:30 p.m.
The tutorial begins with a scenario-based design process for usable web sites. Four simple graphic design rules for improving usability are presented. Existing web design guidelines and how to develop custom guidelines are discussed. Key usability principles are interactively explored with real web sites.
A consensus of web usability issues is developed and the space of web site usability mentors is explored. A process for rapid evaluation of web site usability is detailed and interactively applied to live web sites. This scenario-based evaluation process includes an expert-heuristic review and a team usability walkthrough, all executed in a week or less.
Gene Lynch and Susan Palmiter are principals in Design Technologies, where they have consulted for start-ups and Fortune 500 corporations in the areas of web and user interface design, customer requirements definition, product and web site planning, usability walkthroughs and testing, and competitive analyses.
Prior to founding Design Technologies, Gene was the Director of Tektronix Design Technology Laboratory and Susan was the Tektronix Senior Scientist responsible for the Customer-Centered Research & Design Group.
Gene holds a Ph.D. in Engineering from the University of Notre Dame and Susan received a Ph.D. in Human Factors Engineering from the University of Michigan.
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