Poster #14: The Usability Scorecard: Traditional Usability Metrics Meet the Web
by Susan Schnipke & Douglas Pyle, Microsoft Corporation
The quarterly Scorecard program both measures and improves our websites’
usability. We set quantitative performance goals for the tasks and
study the websites each quarter to ensure they meet these performance
goals. Iterative improvement is based on user pathing and user
feedback, and this is driven into the development cycle.
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Usability Professionals Association
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