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12th Annual Conference - Closing Plenary

 
The Usability of Ubiquity: Finding Reality Between Theory and Design

 

Paul Dourish Daniel Russell

Creating a usable experience in conventional interactive systems is challenging; in the domain of ubiquitous and mobile computing, it seems almost impossible. Ubi-technology is undergoing rapid evolution, and even the design challenges still being formed. Where can we look for solid answers and ideas to build upon?

This presentation will be a conversation between two people struggling with different aspects of these problems. Paul is an academic, grappling with the foundational and theoretical underpinnings of ubiquitous and mobile computing. Meanwhile, Dan, as the manager of a user experience design group, has to handle the practical realities of building technologies that are ubiquitous and in some ways untamed. Somewhere between these two approaches lies the reality of both contemporary and future practice around ubiquitous and mobile information technologies. By working through and discussing examples from each of our perspectives, we'll try to figure out what that reality might be and how we can craft the usable ubiquitous future.

     
Biographical Sketches
     

Paul Dourish

Paul Dourish is an Associate Professor in the School of Information and Computer Science at the University of California, Irvine, where he teaches in the Interactive and Collaborative Technologies program. The primary focus of his research is "embodied interaction," an approach to human-computer interface design that draws on both physical and social understandings of the world to create user experiences that fit naturally into our everyday encounters with the world. This research brings together his interests in computer-supported cooperative work, ethnomethodological accounts of social action, human-computer interaction, interactive system visualization, and the phenomenological foundations of interaction.

He holds a B.Sc. (honours) in Artificial Intelligence and Computer
Science from the University of Edinburgh, and a Ph.D. in Computer Science from the University of London. Before joining the faculty at UCI, he held research positions at Xerox PARC, Apple Computer, and Rank Xerox EuroPARC. His recent book, "Where the Action Is: The Foundations
of Embodied Interaction," was published by MIT Press in 2001.

 

Daniel Russell

Daniel Russell is the director of the User Sciences and Experience Research (USER) lab at IBM’s Almaden Research Center (San José, CA). The lab’s main interests are in designing the complete user experience of computation, and creating new ways of emplacing computation into the work space.

Before IBM, Dan managed the User Experience Research group at Xerox Palo Alto Research Center.  At UER@PARC his team worked on the design of a complete user experience for a new class of information appliance.

Until September of 1997, Dan was the Director of the Knowledge Management Technologies (KMT) laboratory within Apple’s Advanced Technology Group (ATG).  Before KMT, he managed Apple’s User Experience Research group.

Prior to 1993, Dan was on the Research Staff at the Xerox Palo Alto Research Center (PARC) in the User Interface Research group studying uses of information visualization techniques.  Also, he is an adjunct lecturer on the Engineering and Computer Science (Computer Science) faculty of the University of Santa Clara, and teaches special topics classes in Artificial Intelligence at Stanford University.

Dr. Russell received his B.S. in Information and Computer Science from U.C. Irvine, and his M.S. and Ph.D. degrees in Computer Science from the University of Rochester. Prior to PARC, Dr. Russell worked in the Xerox Webster Research Center.


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