Wednesday, June 25, 2003 |
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| 10:30- 12:00 |
Beyond Video: Accessibility
Profiles, Personas, and Scenarios Up Close and Personal |
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Shawn Lawton Henry,
W3C Web Accessibility Initiative
Mary Martinson, Martinson Training and Consulting
Kitch Barnicle, PhD, Wisconsin Center for Education Research
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Audience: |
Topics for Experienced
Practitioners; In-Depth, Specialized, or Research Topics |
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Curricula: |
Usability for Special Audiences
(People with Disabilities, the Elderly, Children) |
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One of the most popular
aspects of past UPA presentations on accessibility was
video clips of people with disabilities using assistive
technology (AT). This presentation goes beyond video:
real people with disabilities using AT and answering questions
about accessibility issues in consumer product, software,
and web user interfaces. You will learn about the limiting
conditions faced by many users, how these conditions impact
interaction, and the resulting usability issues. People
with disabilities will demo assistive technologies - such
as screen readers, screen magnifiers, and alternative
input devices - and discuss the good and bad in user interface
design. This presentation takes you to the next level
of accessibility, providing sample user profiles, personas,
and scenarios that you can use as-is in some cases, and
in other cases, use as templates to create your own customized
user analysis for specific projects. Enlightening for
attendees, with take-aways to share with colleagues. |
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| 10:30- 12:00 |
Management Will Never
Go For It...” Make It Happen Anyway! |
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Elaine Brofford, Elaine
Brofford & Associates, Inc. |
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Audience: |
Leaders and Mentors;
Anyone |
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Curricula: |
Usability Road Show: Driving the
Process |
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‘We can’t
afford to save money,’ is the gist of what usability
professionals hear from management, even after they demonstrate
the return on investment that management can hope to see.
Another common problem is difficulty in getting management
and users to listen. This presentation is about breaking
those barriers. |
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| 10:30- 12:00 |
The User Research
Behind the Internet Advertising Standards |
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Kathy Fraser, Microsoft
Corp |
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Audience: |
Topics for Experienced
Practitioners; In-Depth, Specialized, or Research Topics |
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Curricula: |
Keeping Current: Methodologies
& Skills |
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This presentation will
outline the user research that informed the Internet Advertising
Standards that were released in Winter 2003. The research
included three studies using the following methods: lab
study, web based usability research, and an eye tracking
study. Methods, findings and impact of the research will
be discussed. |
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| 10:30-
12:00 |
Panel: Design Patterns:
a Bridge Between Usability and Design |
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Eugene Chen, Aaron
Marcus and Associates
Douglas K. van Duyne, NetRaker, Inc
Kevin E. Mullet, Experience Design Reactor |
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Audience: |
Topics for Experienced
Practitioners; In-Depth, Specialized, or Research Topics |
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Curricula: |
Keeping Current: Methodologies
& Skills |
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While user analysis,
task analysis, and usability evaluation provide situation
diagnosis, a conceptual leap is still needed to find a
design solution. Design “patterns” may help
to close this gap between usability and design, because
usability principles are embodied in these abstracted
design prescriptions. This panel will introduce design
patterns and survey the recent work of three practitioners. |
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| 1:30- 3:00 |
Tailoring
Search Interfaces for Specialized Uses |
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Scott M. McDaniel,
Cognetics Corporation
Louis Drummond, Congressional Research Service, Library
of Congress |
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Audience: |
In-Depth, Specialized,
or Research Topics; Anyone |
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Curricula: |
Keeping Current: Methodologies
& Skills |
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Search engines are
critical guides in the quest for knowledge. But while
standard search engines such as Alta Vista, Lycos and
Google have gotten more sophisticated, they are too generic
for many searching needs. Creating a custom search interface
for a web site, application, or knowledge base is a frequent
requirement. Often specific questions come up, and those
heuristics that exist are either too general or targeted
specifically for e-commerce. For example, should you have
both browse and search functions on a page? Should different
fields or parts of a search page combine with a Boolean
AND or a Boolean OR? What affordances can you use to show
how different parts of a search page combine? This presentation
will show how we answered these and other questions in
a search interface for Congressional staffers to look
up current and past bills. Additionally, we will present
heuristics that allow attendees to answer such questions
for their own projects. |
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| 1:30- 3:00 |
Panel:
The State of Web Site Usability for June 2003 |
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David Mitropoulos-Rundus,
Compuware Corporation
Jakob Nielsen, Nielsen/Norman Group
Steve Krug, Advanced Common Sense
Pawan Vora, Seurat Company |
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Audience: |
Basics for People
Who Are New to Usability; Anyone |
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Curricula: |
Usability Road Show: Driving the
Process |
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This panel will explore
usability issues on web sites as of June 2003, and debate
the highest impact options for making improvements. Panelists
will categorize web site issues (new, persistent, poor
design, current technology limitations, and challenges
of the web on new and evolving devices). Attendees will
walk away with an understanding of what these industry
leaders believe are the key usability issues with web
sites today and sense of purpose and focus on the highest
impact improvements for today and the future. |
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| 1:30- 3:00 |
Intercultural Testing:
Experiences From Studies in Mainland China |
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Kerstin Roese, University
of Kaiserslautern, UCPD (ZMMI) |
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Audience: |
Topics for Experienced
Practitioners; In-Depth, Specialized, or Research Topics |
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Curricula: |
The World: Cross-Cultural &
International |
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There is a clear correlation
between the globalization of the product market and the
challenge of cross-cultural UI design. Our first project
was carried out 1997 to analyze the user requirements
of different non-European markets (INTOPS-1). From 2000
on, one continuous project (INTOPS-2 project) has been
carried out to elicit the culture-specific user requirements
on the Chinese market. The previous experience from the
INTOPS 1 was taken into consideration in the new project:
especially the experience from the first project, that
the participation of an investigator from the target culture
is important to well analyze the information and interpret
the investigation data. I will present, the most important
aspects and results of the INTOPS-2 project. After a brief
introduction the focus will be: the introduction of intercultural
research methods. The audience should try one or two methods
by itself. Over all: a short practical overview about
intercultural testing, design and research. |
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| 3:30- 4:10 |
Is This What You Expected?
The Use of Expectation Measures in Usability Testing |
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William S. Albert,
Fidelity Investments
Eleri Dixon, Fidelity Investments |
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Audience: |
Basics for People
Who Are New to Usability; Topics for Experienced Practitioners |
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Curricula: |
Keeping Current: Methodologies
& Skills |
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This presentation introduces
the use of expectation measures in usability testing.
Expectation measures have been widely used in market research
to evaluate customer satisfaction, however have yet to
be widely adopted by usability specialists. By analyzing
the difference between a user's expectation and actual
experience, the usability specialist can gain a more accurate
picture of user satisfaction. In addition, utilizing expectation
measures will help the usability specialist develop a
more effective design strategy by focusing resources on
usability issues which have the greatest potential to
increase user satisfaction. |
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| 3:30- 4:10 |
Cultural Issues in
Handheld Usability: Are Cultural Models Effective for
Interpreting Unique Use Patterns of Korean Mobile Phone
Users? |
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Sung Woo Kim, Software
Research Center, Samsung Electronics
Mee Jung Kim, Software Research Center, Samsung Electronics
Heejung Choo, Software Research Center, Samsung Electronics
Sang-Hwan Kim, Software Research Center, Samsung Electronics
Hyun Joo Kang, Software Research Center, Samsung Electronics |
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Audience: |
Basics for People
Who Are New to Usability; Topics for Experienced Practitioners |
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Curricula: |
The World: Cross-Cultural &
International |
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Culture plays important
role in designing UI and it must be considered from the
beginning. But where can we start from? This presentation
introduces a case study of user research for Korean mobile
phone users where cultural model theories are adopted
to interpret unique use patterns coming from cultural
background. Insight, findings and outcomes earned throughout
the research will be presented as well as discussion on
the possibility of utilizing cultural models as stepping
stones to designing cultural UI. |
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| 3:30- 4:10 |
Wearable Computer
in a Production Automation Environment: New Metaphors
and Approaches for the Usage and Usability |
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Dirk Ziegeler, Uni
Kaiserslautern, ZMMI-pak
Detlef Zuehlke, Uni Kaiserslautern, ZMMI-pak
Kerstin Roese, Uni Kaiserslautern, ZMMI-UCPD |
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Audience: |
Topics for Experienced
Practitioners; Anyone |
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Curricula: |
Wearable, Remote, Automated, &
Portable |
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This paper discusses
in depth the expectations and problems of wearable computers
as part of a product engineering environment from the
view of practical use cases. It shows the problem of UI
engineering and usability with the standard methods we
have and explain the new context variables we must integrate
into wearable engineering. Therefore, it will introduce
new usage metaphors for UI engineering and resulting new
definitions of use cases and scenarios for evaluation
concepts. Wearable computers are an inimitable challenge
for new services in industry and government. The presenters
will demonstrate some use cases, they have reconstructed
in their lab with short movie clips and point out the
explicit differences to computer systems in the well known
office world and systems in industrial environments. With
this paper the authors will exhibit ways of how to get
the right knowledge just in time to create outstanding
applications for the future. |
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| 3:30- 4:10 |
Building a Case for
a Redesign |
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Michael
D. Morgan, eBay, Inc |
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Audience: |
In-Depth, Specialized,
or Research Topics |
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Curricula: |
Keeping Current: Methodologies
& Skills |
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Collecting
accurate usability data from many sources was a key
factor in presenting the need to redesign an Internet
auction site's registration process. Redesigning the
website's existing registration process involved analyzing
multiple sources of data, which included the following:
collecting baseline usability data about the existing
flow, analyzing site log data about the existing process,
consulting with customer support, and best practice
analysis.
Attendees will be presented with techniques on how
to collect data from multiple sources in their company
and how to effectively present the data to peers or
executives. |
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| 4:20- 5:00 |
That Old Black Magic
- Identifying and Dealing with Superstitious Users |
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Matt Hummel, Ariel
Performance Centered Systems, Inc.
Gary Elsbernd, Ariel Performance Centered Systems, Inc. |
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Audience: |
Topics for Experienced
Practitioners |
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Curricula: |
Keeping Current: Methodologies
& Skills |
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The success of a system
depends on the mental model of the user accurately matching
the tasks represented. Users whose existing mental model
is based on superstitions, hearsay, or faulty assumptions
can defeat the best-laid plans of even experienced usability
professionals. System usability professionals can support
success by preventing mismatches, or identifying and correcting
mismatches as they occur. |
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| 4:20- 5:00 |
Tape-Journal Methodology
for Remote Testing |
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Brian Keel, Intuit,
Inc.
Justine Gibb, Intuit, Inc |
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Audience: |
Basics for People
Who Are New to Usability; Topics for Experienced Practitioners |
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Curricula: |
Wearable, Remote, Automated, &
Portable |
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Gathering 'real-time'
user data is often limited by time and geographical location.
Typical usability sessions are normally limited to the
most frequent situations. Unusual circumstances are often
not tested in the lab. This presentation will discuss
how we developed and implemented a taped-journal technique
to remotely study our users interacting with our product,
in the hopes of gaining a better understanding of the
difficulties they may face while working on their own. |
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| 4:20- 5:00 |
The Age Factor in
the Design Equation of Cell Phones |
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Jarinee Chattratichart,
London Metropolitan University
Jacqueline Brodie, Brunel University |
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Audience: |
In-Depth, Specialized,
or Research Topics |
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Curricula: |
Wearable, Remote, Automated, &
Portable |
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Our survey data reveals
that age influences many facets of cell phone users' preferences
and experiences. In this paper, therefore, we argue that
designers of cell phones need to consider the generational
needs of their users to ensure the creation of products
that deliver usability, pleasurability, and hence accessibility
and value for the whole range of their users. |
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| 4:20- 5:00 |
Reading/Writing Guidelines
for Japanese Web UI |
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Manabu Ueno, Sociomedia,
Inc. |
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Audience: |
Basics for People
Who Are New to Usability; Topics for Experienced Practitioners |
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Curricula: |
The World: Cross-Cultural &
International |
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Even though Japan has
the second biggest population of Internet users in the
world, it is not recognized how Japanese people read and
write within online user interfaces including websites.
There are more difficulties in comparison with Western
language environment. This presentation provides some
guidelines for designing UI and web pages in Japanese. |
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Thursday, June 26, 2003 |
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| 8:30- 9:10 |
Session Logistics
for Usability Testing of Users with Disabilities |
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Sarah J. Swierenga,
University of Dayton
Tony Guy, Easter Seals Technology Resource Center |
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Audience: |
Topics for Experienced
Practitioners; In-Depth, Specialized, or Research Topics |
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Curricula: |
Usability for Special Audiences
(People with Disabilities, the Elderly, Children) |
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Learn how to adjust
your usability testing process, including test plans and
test sessions, to accommodate users who are disabled.
We will also discuss an extensive session logistics checklist
and provide a modified test plan template and background
questionnaire that will increase the efficiency of testing
in this environment. |
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| 8:30- 9:10 |
Designing and Testing
Cancer Information on Portable Digital Assistants (PDAs) |
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Abhijit Ghosh, National
Cancer Institute
Craig LaFond, National Cancer Institute |
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Audience: |
Basics for People
Who Are New to Usability; In-Depth, Specialized, or Research
Topics |
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Curricula: |
Wearable, Remote, Automated, &
Portable |
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PDAs present challenges
for designers and usability professionals. In this session,
we show examples and key lessons learned from PDAs usability
testing with 39 users on two-health information Web sites.
The lessons learned provide useful information on recruitment,
designing and conducting both laboratory-based and remote-testing
via telephone connection, measuring users' performance
and preferences, and PDA metrics. In addition, the test
results provide specific guidelines for designing for
PDAs. |
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| 8:30- 9:10 |
Why Not Flash? What
Usability Professionals Need to Know About the Benefits
of Flash for Interactive Applications |
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Jed R Wood, Institute
of Design, Illinois Institue of Technology |
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Audience: |
In-Depth, Specialized,
or Research Topics; Anyone |
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Curricula: |
Keeping Current: Methodologies
& Skills |
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Contrary to widely
held opinions, Flash can overcome many web usability problems,
including file size, accessibility, compatibility, and
user control of display. For many, it is becoming the
platform of choice for internet delivered applications.
This presentation will show many small examples of usable
Flash implementations, including remote usability testing. |
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| 8:30- 10:00 |
Panel: Idea Market:
Dynamic Discussion About Ideas on Methodology, Data Gathering,
Roles, and More |
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Lori
Anschuetz, Tec-Ed, Inc.
Deborah Hinderer Sova, Tec-Ed, Inc.
Dana Chisnell, UsabilityWorks
Scott Butler, Progressive Insurance
...and more |
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Audience: |
Audience: Anyone |
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Curricula: |
Usability Road Show: Driving the
Process |
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Ever feel that the
best part of a conference happens between sessions? Ulf
Andersson did. So he devised a new format for conference
sessions called an Idea Market. Attendees are free to
roam from one idea station to the next, until they find
a topic that they are interested in. Multiple "activators"
stir up lively discourse on a variety of topics in a highly
interactive, fluid session. |
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| 8:30- 10:00 |
Poster Revolution |
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Revolution - motion
of any figure [or attendee] around a center or axis AND
a fundamental change in the way of thinking about or visualizing
something: a change of paradigm.
The UPA Poster Revolution is a set of spark plugs to
get your imagine-engine going. At the UPA Poster Revolution,
attendees will get an in-depth presentation of the UPA
conference posters by the poster presenters, as well
as the opportunity to discuss ideas with the presenters.
During this time, attendees will gather into groups
around the posters that interest them most. Each presenter
will then be given a set amount of time to talk about
his or her poster, plus a few minutes of questions and
answers. At the end of the timeslot, attendees will
be directed to the next poster. After one revolution
around the room, attendees may go back to any of the
posters that intrigued or infuriated them and discuss
with or argue about them with the presenters.
So come to the UPA Poster Revolution to get inspired,
get informed, or just to find out what is happening
in the mainstream and cutting edge of the usability
profession. It will be a time to get much more comprehensive
information about each poster than would be possible
at the opening reception.
Just one revolution and you will definitely not end
up where you began, at least as far as knowledge and
viewpoint.
|
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| 9:20- 10:00 |
Building Blocks for
a Digital Solution to Usability Testing |
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Jay L. Jones, Intel
Corporation
Farah S. Bullara, Intel Corporation |
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Audience: |
Basics for People
Who Are New to Usability; Topics for Experienced Practitioners |
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Curricula: |
Wearable, Remote, Automated, &
Portable |
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Typical
usability lab designs use analog recording components.
Traditional labs are expensive and the recording equipment
is complicated. Creating a professional quality highlight
tape requires an aptitude with nonlinear editing techniques
better suited to Hollywood movie making. Digital recording
technology enables a versatile test lab design that supports
remote participation, multiple evaluation scenarios, a
simple recording process, easy editing, and professional
quality output, within a budget. Using digital solution
building blocks, recording to digital media is nearly
a “one button” operation. As an added bonus,
the application of modern technology enables real time
collaboration with remote participants. Digital recording
solutions can provide high quality output at first pass
and the media is easily editable through software. The
final product is also easily distributable in a format
that the audience can readily view without specialized
equipment. |
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| 9:20- 10:00 |
Another -ability:
Accessibility Primer for Usability Specialists |
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Shawn Lawton Henry,
W3C Web Accessibility Initiative |
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Audience: |
Anyone |
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Curricula: |
Usability for Special Audiences
(People with Disabilities, the Elderly, Children) |
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Many usability specialists
have been given the responsibility for accessibility with
little prior knowledge in the area. As such, many 'myths'
and misunderstandings complicate the usability specialists'
jobs. Additionally, usability specialists responsible
for accessibility are faced with new legal and technical
issues. This presentation focuses specifically on understanding
the basics of accessibility from a usability perspective.
It clarifies how regulations, standards, and guidelines
- including Section 508, Section 255, ADA, and WCAG -
apply to different organizations and products. Attendees
will learn about functional and situational limitations
that impact how people use products, and how this impacts
our web, software, and hardware designs. Join us to make
sure you understand the foundations of accessibility.
You'll get specific examples and resources that you can
share with your colleagues to help bring accessibility
to life for your entire project team. |
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| 9:20- 10:00 |
Gathering Usability
Data for Mission Critical Projects: One Method is Not
Enough |
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Laura Borns, eBay Inc. |
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Audience: |
Topics for Experienced
Practitioners; In-Depth, Specialized, or Research Topics |
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Curricula: |
Keeping Current: Methodologies
& Skills |
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Mission critical projects
have the greatest potential to impact a website's business
and user population, and a redesign requires more than
one method of usability data collection. This presentation
will provide insight on how a combination of baseline
usability testing on existing functionality, iterative
usability testing on a new design, and beta testing on
the live site serve to measure and validate a project's
success. |
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| 10:30- 12:00 |
Intro to Moderated
Remote Usability Testing |
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Mark Safire, Sachs
Insights |
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Audience: |
Anyone |
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Curricula: |
Wearable, Remote, Automated, &
Portable |
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Several tools make
it possible to moderate usability sessions with respondents
who are in remote locations. The moderator can converse
with the respondent and view his or her screen. This presentation
will review the benefits and challenges of adapting in-lab
testing methods for remote use. Based on the presenter's
use of various remote-viewing tools, the presentation
will provide insight and practical tips on how to manage,
plan, recruit for, facilitate, and present results from
this type of study. The presenter will begin with a brief
overview of the research projects that helped him adapt
traditional usability testing to facilitate studies remotely.
The findings and recommendations for facilitating studies
like this will be presented through examples, videos &
screen recordings and moderated audience discussion. |
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| 10:30- 12:00 |
Usability Support:
A Critical Part of the Development Team |
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Jack Means, State Farm;
Donna Halm, State Farm
Blair Payne, State Farm; Alex Genov, State Farm
Les Meyer, State Farm |
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Audience: |
Anyone |
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Curricula: |
Usability Road Show: Driving the
Process |
| |
Usability Support Specialist
play a critical role at most large companies. However,
the major Usability conferences tend to provide little
if any material that directly relates to their needs.
This session will be devoted to defining the role of the
Usability Support Specialist at State Farm and detailing
how they are used to improve the quality of our deliverables,
reduce the workload on our Usability Consultants, increase
capacity, and reduce costs. Hopefully this session will
serve as a catalyst for future presentations and workshops
that will make it easier for Usability management to justify
UPA membership and conference attendance for this very
important group of Usability professionals. |
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| 10:30- 12:00 |
Field Research in
Commercial Product Development |
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Laurie Kantner, Tec-Ed,
Inc.
Timothy Keirnan, Tec-Ed, Inc. |
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Audience: |
Basics for People
Who Are New to Usability; Anyone |
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|
Curricula: |
Keeping Current: Methodologies
& Skills |
| |
Because the schedule
and budget constraints of commercial product development
make field research difficult to justify, usability practitioners
don't always benefit from its unique and rich qualitative
data. This presentation describes guidelines for applying
field research methods successfully in industry, including
a compressed contextual inquiry technique developed by
the authors. |
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| 1:30- 3:00 |
Accessibility Compliance
v. Reality of Use - Failings of the "Tick Box"
Approach to Universality |
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Jon Dodd, Bunnyfoot |
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Audience: |
Anyone |
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Curricula: |
Usability for Special Audiences
(People with Disabilities, the Elderly, Children) |
| |
Our study compares
recognized levels of accessibility compliance against
the realities of actual use by people with special needs.
Even when claimed compliance levels were valid, they were
not always accurate predictors of the provision of an
'equivalent' experience. Do we need new standards that
involve user input in the compliance assessment? |
| |
| 1:30- 3:00 |
Cross-Cultural Usability:
An International Study on Driver Information Systems |
| |
|
Peter Roessger, CAA
AG |
| |
|
Audience: |
Basics for People
Who Are New to Usability; In-Depth, Specialized, or Research
Topics |
| |
|
Curricula: |
The World: Cross-Cultural &
International |
| |
Automotive
Driver Information System (DIS) integrates various functions
(like audio, navigation, communication) under one HMI.
Driving is the main task on the road, but DIS might support
drivers by giving important information. Cross-cultural
differences in HMI user-technology interaction were shown
in other studies. Automotive OEMs want to sell vehicles
world wide. An international usability study was conducted.
50 subject in Germany, Japan and the USA tested 3 DIS.
Results show that major differences between the markets
occur. |
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| 1:30- 3:00 |
Should Users Be Driving?
A Comparison of Remote Testing Methods |
| |
|
Kerrie Green, Hoovers
Joe Hinder, RepeatWeb |
| |
|
Audience: |
In-Depth, Specialized,
or Research Topics; Anyone |
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|
Curricula: |
Wearable, Remote, Automated, &
Portable |
| |
A business Website
wanted to add automated testing to its usability toolkit.
Administrators typically used a non-scripted test methodology,
but they weren't sure if they could do so for remote testing.
They ran two automated studies - a formal, scripted test
and an informal, non-scripted test - to determine the
best approach. |
|
| 3:30- 5:00 |
Observation Methodologies
for Usability Testing of Handheld Devices |
| |
|
Michael Catani, Fidelity
Investments |
| |
|
Audience: |
Basics for People
Who Are New to Usability; Topics for Experienced Practitioners |
| |
|
Curricula: |
Wearable, Remote, Automated, &
Portable |
| |
When performing usability
tests on handheld devices, unique observation methods
must be employed for each type of device in order to optimize
surveillance of the device display. During this session,
observation methods for a variety of handheld devices
will be presented and demonstrated. The advantages and
disadvantages of each method will also be presented. |
| |
| 3:30- 5:00 |
Contextual Inquiry
Into Children's Recreational Reading Using Children as
Research Partners |
| |
|
Kathryn Summers, University
of Baltimore
Michael Summers, Nielsen Norman Group |
| |
|
Audience: |
Topics for Experienced
Practitioners; In-Depth, Specialized, or Research Topics |
| |
|
Curricula: |
Usability for Special Audiences
(People with Disabilities, the Elderly, Children) |
| |
Too often, children's
technology is designed without adequate user research.
We suggest that research into children's use of technology
can be dramatically improved by contextual inquiry that
involves children themselves as research partners and
members of the research team. This presentation will discuss
the methods and challenges involved in researching children's
recreational reading using children as research partners. |
| |
| 3:30- 5:00 |
Fixing What Matters:
Accounting for Organizational Priorities When Communicating
Usability Problems |
| |
|
Steve Fadden, Booz,
Allen, Hamilton
Heather McQuaid, MAYA Design, Inc. |
| |
|
Audience: |
Topics for Experienced
Practitioners, Building usability within the organization |
| |
|
Curricula: |
Usability Road Show: Driving the
Process |
| |
Interface reviews are
conducted to identify potential usability problems with
a product, but many teams take a "quantity over quality"
approach when addressing identified problems. To encourage
a team to fix important problems first, practitioners
need to understand the team's priorities and take these
into account when presenting their findings. |
| |
| 3:30- 5:00 |
Panel: Adventures
in Participant Recruiting: From Screening with Rigor to
Dealing with No-Shows |
| |
|
Kimberly Oslob, Macromedia
Inc.
Cynthia Yepez, Sun Microsystems
Deborah Hinderer Sova, Tec-Ed |
| |
|
Audience: |
Anyone |
| |
|
Curricula: |
Keeping Current: Methodologies
& Skills |
| |
Recruiting the right
participants for usability studies is critical to collecting
quality data, but it can be time-consuming, expensive,
and sometimes challenging. This panel presents common
recruiting issues, provides tips for handling those issues,
and discusses recruiting for specific profiles, as well
as best practices for recruiting top-notch participants. |
| |
| |
Friday, June 27, 2003 |
| |
| 8:30- 10:00 |
Gathering ROI and
Visitor Success Rate Directly from Site Visitors |
| |
|
Jeff Schueler,
Usability Sciences Corporation
Scott Kincaid, Usability Sciences Corporation |
| |
|
Audience: |
Topics for Experienced
Practitioners; Anyone |
| |
|
Curricula: |
Keeping Current: Methodologies
& Skills |
| |
The goal of this presentation
is to provide attendees with a new perspective in methods
of capturing usability issues and building ROI measures
specific to their own needs. In addition, participants
will then see how these new methods can be used to complement
and augment their own traditional lab-based methods. |
| |
| 8:30- 10:00 |
Dimensions of Usability:
Defining the Conversation, Driving the Process |
| |
|
Whitney Quesenbery,
Whitney Interactive Design, LLC |
| |
|
Audience: |
Basics for People
Who Are New to Usability; Anyone |
| |
|
Curricula: |
Usability Road Show: Driving the
Process |
| |
Have you ever wondered
if your colleagues really understand usability? This session
looks at ways to engage them in a discussion that builds
consensus around usability goals and process. Five dimensions
of usability - expanding on ISO-9241 - provide the basis
to communicate what usability "means" and how
to incorporate it in a project |
| |
| 8:30- 10:00 |
Using Movies to Make
Complex Software More Approachable |
| |
|
Desiree Sy, Alias|Wavefront
Lynn Miller, Alias|Wavefront |
| |
|
Audience: |
Topics for Experienced
Practitioners; Friends And Allies |
| |
|
Curricula: |
Keeping Current: Methodologies
& Skills |
| |
The flagship application
for our company is complex, with a specialized work domain.
Our company planned to re-deploy the software to a much
larger new audience, but with no significant changes to
the functionality of the application or the documentation
set. Therefore, we needed to make the software more approachable.
We decided to use movies. This case study describes the
design, prototyping, and testing of movies that explained
critical concepts needed in the initial hours of use with
the application. We verified that the movies successfully
improved ease of learning of the application. |
| |
