13th Annual Conference"Connecting Communities"

Thursday

10:30-12:00
1:15-3:15 [Advanced Session]

Thursday, June 10

8:30-10:00	[Invited Speaker] The Urban Opportunity Project-Leapfrogging Technology in India
		Alex Kennebrew and Anjali Kelkar
		Audience:	Anyone
		Curricula:	Invited Speakers
	Begun in 2003, the Urban Opportunity Project conducted research and analysis of daily life in slums in India which provided a unique insight to the problems of urban poverty. By applying human-centered design methods to the research findings, ideas for new products, services and environments were created for the generation of sustainable enterprises and living conditions.

8:30-10:00	Poster Revolution

		Audience:	Anyone
		Curricula:	All
	The UPA Poster Revolution is a set of spark plugs to get your imagine-engine going. At the UPA Poster Revolution, attendees will get an in-depth presentation of the UPA conference posters by the poster presenters, as well as the opportunity to discuss ideas with the presenters.

8:30- 9:10	The Value of Student Internships
		Lee-Ann Kastman Breuch, University of Minnesota Alice de la Cova, University of Minnesota
		Audience:	People who are experienced in usability but new to the topic
		Curricula:	Outside the Box
	Student internships in usability are rare in university settings. This presentation describes how usability internships resulted from a higher education partnership between academic departments and a usability organization. We will discuss what background and skills students need, appropriate job descriptions, and ways this partnership can further usability in an organization.

8:30- 9:10	Task Analysis Tune Up
		Paul McInerney, IBM
		Audience:	People who are experienced in usability and the topic
		Curricula:	Method and Skills
	This presentation can help improve your next user and task analysis by covering: (1) five formats for representing task information and (2) other considerations such as the differences between representing current user activities vs. designing a task flow.

8:30-9:10	Meeting the Challenges of International Usability Testing
		Jenny Blackburn, Getty Images Julianne Bryant, Getty Images
		Audience:	People who are experienced in usability but new to the topic
		Curricula:	Business and Organization
	Conducting an international usability study in another language presents many unique challenges. Based on our experience conducting two usability studies in Europe and Japan, we will discuss solutions to three of the biggest challenges—1) working with limited resources, 2) ensuring meaning isn’t changed during translation and interpretation, and 3) ensuring sound methodology. We will give examples from these case studies so that attendees leave the presentation equipped with resources that they can put to immediate use.

8:30-9:10	Interaction Guidelines for Japanese Web Forms
		Manabu Ueno, Sociomedia, Inc.
		Audience:	People who are experienced in usability but new to the topic
		Curricula:	Accessibility and Internationalization
	Interaction design for web forms is important to make websites usable. It is the same in Japan, but on the other hand, you need to know more about cultural and technical issues to design appropriate web form interaction for Japanese users. This presentation describes some guidelines for Japanese web forms.

9:15-10:00	Demographically-Based Web Preferences
		Ann-Marie Chadwick-Dias, Fidelity Investments Donna Tedesco, Fidelity Investments Tom Tullis, Fidelity Investments
		Audience:	Anyone
		Curricula:	Outside the Box
	Users of different ages and gender were allowed to physically “build” their ideal financial services homepage by choosing content pieces that were made of magnetic paper and sticking the pieces of content within a simulated Web browser that was fixed on to a magnetic white board. Both age and gender were demonstrated to affect the content that users chose to place on their homepage.

9:15-10:00	A Structured Template for Writing Scenarios
		Paul McInerney, IBM
		Audience:	People who are experienced in usability and the topic
		Curricula:	Method and Skills
	This presentation critiques mainstream approaches to writing scenarios then describes a structured scenario template that addresses the points of the critique. Usages of the template in commercial projects are described. This template can be used by others in its entirety or aspects can be ncorporated into most other scenario-based methods.

9:15-10:00	Usability Guidelines for 3G Mobile Internet: Korean Case
		Se-Hoon Kim, Team Interface Co., Ltd. Yong-Hee Kim, Team Interface Co., Ltd. Mi-Jin Kim, Team Interface Co., Ltd. Hey-Jin Chung, Team Interface Co., Ltd.
		Audience:	People who are experienced in usability but new to the topic
		Curricula:	Accessibility and Internationalization
	Even though mobile internet users in Asia are growing steadily in number and the potential for mobile internet growth is high, not many researches have been conducted on the users of Asian market. This thesis intends to establish 3G mobile internet UI Guideline based on usability research of mobile internet wherein 3G mobile internet service in Korea was analyzed for 6 months through 7 methodologies such as Survey, Heuristic Evaluation, KLM-GOMS, Usability (lab) Testing, Diary Description, Video Ethnography.

9:15-10:00	Too Much Usability?
		Ron Vutpakdi, Landmark Graphics Corporation
		Audience:	People who are new to usability
		Curricula:	Business and Organization
	How do we make usability “usable” for a development community that is relatively new to usability? Not tailoring the message and how it is presented can result in the perception of “too much usability.” Less usability may actually be more. Learn from our steps and missteps.

10:30- 12:00	Achieving Experience Equity and Universal Usable Access
		Mary Theofanos, National Cancer Institute Ginny Redish, Redish and Associates
		Audience:	People who are experienced in usability but new to the topic
		Curricula:	Outside the Box
	You've seen the videos; you've even met the people; you've learned how to do usability testing with people with special needs. You know that meeting accessibility does not guarantee usability for all. Let's go beyond that. This session offers both very practical research-based guidelines from testing with special needs users and a wide-ranging discussion of innovative solutions to meet the diversity of individual needs.

10:30- 12:00	Balancing Rigor, Adaptation, and Mentoring: Field Study with Customers to Initiate a Corporate Usability Program
		Laure Kantner, Tec-Ed, Inc., Rebecca Shaufl, Manatron, Inc.
		Audience:	People who are experienced in usability but new to the topic; leaders and mentors
		Curricula:	Method and Skills
	A company that creates software for local governments across the United States redesigned the user interface navigation and wanted to explore its usability with existing customers—the company’s first usability research project. This case-study presentation describes the use and challenges of field usability testing, the division of tasks to facilitate mentoring of less-experienced staff, and how the project helped launch the company’s usability program.

10:30- 12:00	"Going in Blind Doesn't Help": Cues for Navigation
		Sarah J. Swierenga, Universtiy of Dayton Research Institute Laura Militello, Universtiy of Dayton Research Institute Megan Gorman, Universtiy of Dayton Research Institute
		Audience:	Anyone
		Curricula:	Accessibility and Internationalization
	How do sightless Internet users navigate pages relying solely on audio cues? Findings from a cognitive task analysis of sighted and sightless users conducting common Internet tasks highlight the cues and strategies on which different users groups rely – and the effect of different user interface components on the user experience.

10:30- 12:00	[Invited Speaker] The Ubiquitous Network
		Chris Conley
		Audience:	Anyone
		Curricula:	Invited Speaker
	Lost in the rise and fall of the Internet boom, but accessible by almost any product or service, is the emergence of a ubiquitous network that is setting the stage for unprecedented capabilities, services, and value chains. Chris will explore the opportunities this wireless infrastructure presents for building communities in new, innovative ways.

10:30- 12:00	[PANEL] Building a Usable Organization

		Audience:	Anyone
		Curricula:	Usability Perspectives: Mapping the Usability Universe
	Usability is a team effort, including developers, managers, marketers, and more. In many organizations, though, usability is the "new kid on the block," while these other professions are both established and entrenched. How do you integrate usability into an organization? How do you sell the idea that usability can lead to better products? How do you approach working relationships so that usability really can make a difference? How do you balance usability with schedules, costs, technical issues, and all the other real-world constraints?

10:15-12:15	[Advanced Topic] Progress Indication and Responsiveness: User Needs, Design, and Implementation
		Jeff Johnson, UI Wizards, Inc. Paul McInerney, IBM Canada, Ltd
		Audience:	People experienced in usability and the topic
		Curricula:	Method and Skills
	This seminar presents design strategies for achieving UI responsiveness, including: progress indication, response-time consistency, and the ability to interrupt actions. The presentation and discussion will include: importance of responsiveness, real world examples, UI guidelines and style, platform-specific and platform-independent issues, architecture, implementation, and software engineering processes.

1:30-3:00	Usability of Health Websites: What Have We Learned?
		Christine Paulsen, American Institutes for Research Kelly Gordon Vaughn, American Institutes for Research Kristen Joffreee Leclerc, American Institutes for Research Deborah Goff, American Institutes for Research
		Audience:	People who are experienced in usability but new to the topic
		Curricula:	Outside the Box
	More and more adults are using the Web to find health information. This presentation will summarize key findings from several of the authors’ recent health Website usability studies with a focus on lessons learned, with recommendations for developers of health Websites, as well as for usability specialists evaluating such sites.

1:30-3:00	Website Usability Questionnaires
		Thomas Tullis, Fidelity Investments Jacqueline N. Steson, Fidelity Investments and Bentley College
		Audience:	Anyone
		Curricula:	Method and Skills
	Five questionnaires for assessing the usability of a website were compared in a study with 123 participants. Each participant evaluated two websites. All five questionnaires showed significant differences between the sites. The data were analyzed to determine what the results would have been at different sample sizes. The effectiveness of each questionnaire at various sample sizes is presented.

1:30-3:00	[Invited Speaker] On Context
		Malcolm McCullough
		Audience:	Anyone
		Curricula:	Invited Speaker
	Activity in context is the heart of interaction design, yet context is seldom considered enough. Anytime-anyplace computing is not the same as situated computing. Especially for mobile and embedded systems, appropriateness to context can surpass technical features in the success of designs. This talk offers a conceptual overview of context and place.

1:30-3:00	[PANEL] Analysis and Design

		Audience:	Anyone
		Curricula:	Usability Perspectives: Mapping the Usability Universe
	Transforming users' needs and expectations into usable products is a difficult process. Like all creative acts, it is both art and science. What approach should you use? What tools can make the job easier? How do you evaluate and refine work in progress?

1:30- 3:00	How Standards Could Benefit Your Business
		Nigel Bevan, Serco Usability Services
		Audience:	People experienced in usability but new to the topic
		Curricula:	Business and Organization
	Recent national and international standards for usability and user centered design provide an authoritative framework for good practice in incorporating usability in requirements, the development process, acceptance testing and product selection. The session will explore the benefits of using the standards in a range of business environments.

1:15-3:15	[Advanced Topic] Using Sounds and Graphics in Application Interfaces
		Alice Preston
		Audience:	People experienced in usability and the topic
		Curricula:	Methods and Skills
	This seminar will share information between user interface designers and developers about the neuropsychology of interactive visualization and auralization; when multiple media are useful (and when they are not) in mission- or life-critical situations; and the challenges of adding interactive multimedia to desktop and web applications. The result will be a set of guidelines for specifying visualizations and auralizations, plus a resource list and bibliography.

3:30-5:00	[PANEL] Building an Online "Community"
		Tharon Howard, Clemson University Caroline Jarrett, Effortmark Ltd. Whitney Quesenbery, Whitney Interactive Design Ginny Redish, Redish & Associates, Inc. Carol Righi, Righi Interface Engineering Chauncey Wilson, WilDesign Consulting
		Audience:	Anyone
		Curricula:	Outside the Box
	Over a decade ago, a group of usability specialists began an experiment in building an online community known as UTEST. This roundtable discussion of UTEST’s administration provides a wonderful case study of a long-term online community and critiques the strategies used to resolve challenges the community faced.

3:30-5:00	Evaluating the Usability of Mobile Handheld Devices
		Regis Magyar, Panasonic Wireless Design Brian M. Anderson, Panasonic Wireless Design Nancy A. Babiarz, Panasonic Wireless Design
		Audience:	People experienced in usability but new to the topic
		Curricula:	Method and Skills
	Handheld devices present unique challenges in usability design and evaluation due to small screen size, miniature keypads, and portability aspects. This paper will discuss critical form-factor features that require special consideration in handheld design, and we will describe and demonstrate novel techniques to evaluate usability of mobile devices.

3:30-5:00	Achieving Global Competitive Advantage: The Business Benefits of Designing for Usability
		Steve Jacobs, Information Technology Technical Assistance and Training Center
		Audience:	Anyone
		Curricula:	Accessibility and Internationalization
	With the explosive growth of information technology over the past five years, industry is looking for ways to increase efficiency, competitive advantage, sales, market share and profitability. They are also looking to cut costs. Businesses are constantly developing new and innovative products and services with the hope of achieving these objectives. Adding functionality that enhances a product's usability can be very helpful. This presentation reviews the key business drivers that affect the design of IT targeted for use in emerging markets. Gaining an in-depth understanding of these business drivers can help usability professionals position their services in ways that industry can identify with and cost-justify… especially in a tight economy.

3:30- 5:00	[Invited Speaker] The Problem You Are Trying to Solve
		Howard Berkowitz
		Audience:	Anyone
		Curricula:	Invited Speaker
	Building systems for large organizations, such as hospitals, telephone companies, and government/military groups, involves enormous turf wars and miscommunications among technical cultures. Internet and telco people regard one another with fear and loathing--without realizing they are often talking about the same concept under different terminology and operational assumptions. Howard gets different technical cultures talking to one another.

3:30-5:00	Usability Imperative Inherent in the Semantic Web
		Duane Degler, IPGems Renee Lewis, Pensare Group
		Audience:	People who are experienced in the field but new to the topic; people interested in in-depth, specialized, or research topics
		Curricula:	Business and Organization
	A tremendous amount of hope - and hype - has been attached to Tim Berners-Lee’s concept of the Semantic Web, where machine-readable “meaning” enriches the promise of the web. Increasingly, technologists are saying that interface design is crucial to its success. What does that mean? What are the key issues? How can the usability community play a leading role?

3:30-4:10	[Peer-Reviewed Paper] Integrating Accessibility into UCD
		Kay Lewis, Accessibility Institute at the University of Texas at Austin
		Audience:	All
		Curricula:	Papers
	Accessibility specialists present a convincing argument for why accessible computer technology is important; however, a process for incorporating accessibility throughout development has not been described. This study examines the development of our Web site as we integrated accessibility into a user-centered design process.

4:15-5:00	[Peer Reviewed Paper] Interactive Design Offline
		Donna P. Tedesco, Fidelity Investments Ann Marie Chadwick-Dias, Fidelity Investments Tom Tullis, Fidelity Investments
		Audience:	Anyone
		Curricula:	Papers
	A method was developed that elicits users' feedback on an interface by presenting them with a toolbox of magnetic components (representing potential content for the interface) and having them “build” a design physically on a whiteboard. This method allows users to choose preferred content and arrange it in a way that matches their cognitive models and personal preferences.

Presentations

Thursday

Thursday, June 10