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An international peer-reviewed journal

Usability studies and the Hawthorne Effect

Ritch Macefield

Journal of Usability Studies, Volume 2, Issue 3, May 2007, pp. 145-154

Abstract

This paper provides a brief review of the Hawthorne effect, a discussion of how this effect relates to usability studies and help for practitioners in defending their studies against criticisms made on the basis of this effect.

Practitioner's Take Away

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Usability studies and the Hawthorne Effect