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Resources: About Usability

What is usability?

Usability is the degree to which something - software, hardware or anything else - is easy to use and a good fit for the people who use it.

It is a quality or characteristic of a product.

It is whether a product is efficient, effective and satisfying for those who use it.

It is the name for a group of techniques developed by usability professionals to help create usable products.

And, it is a shorthand term for a process or approach to creating those products, also called user-centered design.

These resources will help you get started learning about usability.

"Usability is about human behavior. It recognizes that humans are lazy, get emotional, are not interested in putting a lot of effort into, say, getting a credit card and generally prefer things that are easy to do vs. those that are hard to do."

-- David McQuillen in "Taking Usability Offline" Darwin Magazine, June 2003

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