UPA Job Bank: December 2009

The Job Bank is a service of the Usability Professionals' Association, listing jobs for usablity and user experience professionals.

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Interaction Designer
OSIsoft, LLC
San Leandro, CA or Philadelphia, PA

Posted on: 18 December, 2009

Position Summary

OSIsoft, LLC has an opening for a full time Interaction Designer in either our San Leandro, CA or Philadelphia, PA offices.  Your responsibilities will be to improve the quality of individual products and to create common experiences across products. 

Job Responsibilities

• Work on all customer facing portions of our products (web interfaces, thick clients, configuration tools, system management tools, among others) to improve the quality and to create a common experience across products.
• Interact with both Product Management and Software Development teams to help design the way that users interact with our products.
• Create effective and understandable user interfaces.
• Communicate user interface concepts to developers implementing those concepts. 
• Educate developers on how to approach user interface problems.

Requirements

• Bachelor’s degree or higher required, preferably in Engineering or Computer Science
• Degree specializing in interaction design or significant experience working in field.
• Conversant in general user interface design principles and practices (e.g. Alan Cooper and Donald Norman writings, personas, user interface testing). 
• Comfortable discussing engineering problems and the process industry.

About OSIsoft

OSIsoft (www.osisoft.com) delivers the PI System, the industry standard in enterprise infrastructure, for management of time series data and events. A global base of more than 14,000 installations across manufacturing, energy, utilities, life sciences, data centersand process industries relies upon the OSIsoft PI System to safeguard data and deliver enterprise-wide visibility into operationaland business data in order to manage assets, mitigate risks,improve processes,drive innovation,make business decisions in real time, as well as identifycompetitive business and market opportunities.

Our company values education, training, diversity and sharing ideas. We are passionate about our work and want to share that passion with you!

OSIsoft, Inc. continually encourages its employees to seek out new opportunities and to expand their knowledge base within the company. Employees are offered a competitive compensation and benefits program.

OSIsoft is privately held and headquartered in San Leandro, California and has offices throughout the U.S and abroad. For more information about OSIsoft, please visit our website http://www.osisoft.com/

This position is a regular full-time position.  Please, no contractors.

To apply go to:  https://home.eease.com/recruit/?id=358372

Affirmative Action/Equal Opportunity Employer

Usability Services Manager
ForeSee Results Inc
Ann Arbor, MI

Posted on: 18 December, 2009

ForeSee Results Inc is a top-rated web satisfaction management company. We utilize the methodology of the most respected, credible and well-known measure of customer satisfaction in the country, the American Customer Satisfaction Index (ACSI), to link customer satisfaction to measurable business results.

We are currently seeking a Usability Services Manager to supervise and mentor a team of Usability Auditors.  The ideal candidate will build team cohesiveness, participate in sales efforts, act as the Company Usability Subject Matter Expert and lead ongoing processes to continually improve the professional development of the Usability Department.

Responsibilities

• Manage team of Usability Auditors; monitoring and managing group utilization, development goals, annual performance reviews, building team cohesiveness, training of new hires, etc.
• Act as a coach and mentor to Usability Auditors; modeling strategic thought and consultative approaches in the context of projects and client relationships with Usability Knowledge Subject Matter Expertise
• Participate in recruitment process and hiring decisions
• Participate in sales efforts as they relate to usability services
• Facilitate collaboration between Usability services and other teams at ForeSee
• Deliver webinars and conference presentations regarding usability services and user experience/usability
• Lead on-going process improvement around delivery of usability services
• Serve as human factors/usability expert within organization
• Maintain ongoing professional development to stay current with key thinking in the field
• Conduct training with Client Services and Sales regarding Usability Services
• Collaborate regarding development of new usability services/products
• Conduct ad hoc research regarding usability principles and best practices
• Oversee quality assurance for client deliverables
• Participate in delivery of usability audits and client presentations, as needed
• Work in a strategic and consultative fashion with clients, positioning ForeSee Results and Usability Services as thoughts leaders and experts in their field
• Manage vendor relationship for usability audit database application

Required Skills

• 8+ years of relevant usability experience in an online environment
• A minimum of 3 years of experience managing a group of Usability Professionals
• Strong understanding of user experience for the Web and usability concepts
• A Bachelor’s Degree in Human Factors, Usability Human Computer Interaction, or other related discipline; Master’s degree preferred
• Passionate about usability and a strong desire to make a website usable
• Ability to quickly learn and adapt in a fast-paced environment
• Strong leadership and influence skills required to establish a usability competency and drive use of user experience concepts and principles on projects

Find more about us at www.foreseeresults.com. Apply by emailing your resume and salary requirements to: Erika.calhoun@foreseeresults.com.

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