UPA logo UPA Job Bank: June 2010

The Job Bank is a service of the Usability Professionals' Association, listing jobs for usablity and user experience professionals.

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Health System Specialist
Veterans Health Administration
NY, UT, IL, FL

Posted on: 25 June, 2010

Job Title: Health System Specialist

Department: Department Of Veterans Affairs

Agency: Veterans Health Administration

Job Announcement Number: KB-10-RGo-352269

Salary Range:

81,823.00 - 106,369.00 USD /year

Series & Grade:

GS-0671-13

Open Period:

Monday, June  28, 2011 to Wednesday, July 07, 2010

Position Information:

Full TimeCareer/Career Conditional

Duty Locations:

1 vacancy - Albany, NY 1 vacancy - Salt Lake City, UT 1 vacancy - Hines, IL 1 vacancy - St. Petersburg, FL

Who May Be Considered:

United States Citizens

Key Requirements:

Work Schedule: Monday-Friday, Full-Time, 8:00am-4:30pm

(Flexi-place may be negotiated based on supervisor’s approval)

Major Duties and Responsibilities:

NOTE: This position is for one position in the Patient Safety Office of the Office of Health Information, duty location to be determined upon selection.  Duty locations are Albany, NY, Salt Lake City, UT, Hines, IL and St. Petersburg, FL.

You will serve as a Program Analyst that analyzes and designs the human-computer interface, nomenclature, and taxonomies for computer systems utilized by the Veterans Health Administration (VHA).  Duties include, but are not limited to the following:

***RELOCATION EXPENSES AND/OR INCENTIVES ARE NOT AUTHORIZED***

How To Apply:

To apply for this position, you must submit a complete Application Package at:

http://www.usajobs.gov/

Enter KB-10-RGo-352269 in the Keywords search bar on USAJOBS, Click on the job title and then click on the “Apply Online” button on the right hand side. Further job details and experience requirements are also listed on the USAJOBS site.

Contact information regarding this announcement also available within the job announcement on the USAJOBS site.

The complete Application Package for this announcement must be submitted by 11:59 PM (EasternTime) on Wednesday, July 07, 2010.


Usability Engineer Internship
Acquia
Woburn, MA

Posted on: 21 June, 2010

Position Summary:

Acquia and Drupal are making the web more social and connecting the world. We design digital experiences that make designing and building social web sites easier, faster and better. We're looking for interns to work full time for 3-6 months in our Woburn location.

Key Activities:

Candidates will study the interaction between people and our designed web applications to determine ways to make those applications easier to use and more helpful. In this role, you will do a lot of listening, observing, testing and recording in an effort to educate an international community of people with backgrounds very different than yours.

The ideal candidate has a degree or is working towards a degree in human factors in addition to being comfortable recruiting and running remote usability tests.

All intern candidates must:

Be self-directed toward excellent work outcomes

Send resumes to jobs@acquia.com


Sr. Information Architect/UX Analyst
Piehead
Philadelphia, PA

Posted on: 18 June, 2010

Piehead is an online agency that generates fresh engagement strategies, impacts brand growth and delivers measurable results. Based in Portsmouth, New Hampshire, the firm's wide portfolio of capabilities and innovative solutions includes experience across many industries and deep expertise in developing web-based tools and destinations for some of the world's top brands.www.piehead.com

Job Summary:

You will provide suggested approaches, preliminary scoping and create deliverables optimally suited to the needs of the client and the team. You will also guide junior UXAs and collaborate with team members in other disciplines throughout the project lifecycle.

Duties:

Qualifications:

To apply, submit resume to: careers@piehead.com


Senior Marketing Office, Customer Experience
Amtrak
Washington, DC.

Posted on: 18 June, 2010

Amtrak has an immediate opportunity available for Senior Marketing Officer, Customer Experience in its Marketing and Product Development department in Washington, DC.

The Senior Marketing Officer, Customer Experience will ensure the development, delivery and integration of a high-quality customer experience that will enhance value for users and enable the business units to meet their business objectives. This role provides the expert advice and guidance to all areas of the sales and distribution group with a primary focus on E-Commerce. Align with enterprise-wide initiates (Loyalty, CRM, e-ticketing, etc.) in developing/facilitating solutions on Amtrak.com.

- Evaluate customer pain points through multiple sources (email complaints, Customer Relations group, website drop-off points, Market Research group, etc.) and recommend/implement solutions. Participate in the development of the e-business strategy as it pertains to customer experience, ensuring alignment with business initiatives. Partner with internal analytics and research teams to develop proprietary metrics of customer loyalty and impact of loyalty on behaviors such as retention and cross-selling. Work with the channel/brand managers and other stakeholders to develop business cases for web enhancements and lead the creation of project design briefs that translate into business and functional requirements.

To qualify, you must have a Bachelor's Degree in related field or Bachelor's of Fine Arts Degree with a strong focus on human factors.  Master's Degree in related field preferred. Five-seven

years of experience in advanced customer experience design, ranging from vision and strategy to the creation of the information architecture, navigation and screen design. Five-seven years of experience in organizing and conducting usability studies. Solid understanding of all facets of e-business development, including related methodologies and object-oriented practices. Proven ability to work with both business and technically-oriented e-business teams. Excellent analytical and problem solving skills. Demonstrated creativity with respect to idea generation and solution implementation. Creative yet meticulously detail-oriented with a sense of craftsmanship.

Collaborator with strong listening, facilitation and persuasion skills. Impeccable presentation skills. Will be expected to present to senior management, customers and partners.  Travel is 10%.

HIRING RANGE:  $77,000-$97,000

Amtrak offers a competitive benefit package and salaries commensurate with experience.  Qualified external applicants should apply at: https://careers.amtrak.com/irj/portal/anonymous

Qualified internal applicants should apply at:  https://cip.corp.nrpc/irj/portal

Amtrak is an equal opportunity employer committed to employing a diverse workforce

THE SAFETY OF OUR PASSENGERS, OUR EMPLOYEES, THE PUBLIC, AND OUR OPERATING ENVIRONMENT IS OUR HIGHEST PRIORITY!


Senior Visual Designer
Sage Consulting Associates
Mountain View, CA

Posted on: 18 June, 2010

Sage Consulting Associates is looking for a Senior Visual Designer and Senior SaaS Visual Designer to work for a large name brand software company in Mountain View, CA. This is an exciting opportunity for two extraordinarily talented design consultants to take on influential roles at one of the world’s most innovative software development companies.

The Senior Visual Designer Consultant will have a focus on marketing and will be responsible for defining, communicating and delivering design concepts and solutions that best meet business objectives, customer needs, business constraints, technological realities and drives purchases for SaaS services.

Responsibilities Include

Skills Required

TO APPLY:

To apply or for more information regarding either position please email Stephanie Mardell, Recruiter at smardell@sageca.com. Both consultants will work 40 hrs (5 days) per week on-site in Mountain View, CA. These are contract positions lasting 2+ months. We’re sorry, there is no relocation package available for these positions.


Senior SaaS Visual Designer
Sage Consulting Associates
Mountain View, CA

Posted on: 18 June, 2010

Sage Consulting Associates is looking for a Senior Visual Designer and Senior SaaS Visual Designer to work for a large name brand software company in Mountain View, CA. This is an exciting opportunity for two extraordinarily talented design consultants to take on influential roles at one of the world’s most innovative software development companies.

The Senior SaaS Visual Designer Consultant will be responsible for supporting user functionality and flow for SaaS services by re-vamping visual design for an existing web application with a large installed client base. This individual may also support other new and existing web applications.

Responsibilities Include

Skills Required

TO APPLY:

To apply or for more information regarding either position please email Stephanie Mardell, Recruiter at smardell@sageca.com. Both consultants will work 40 hrs (5 days) per week on-site in Mountain View, CA. These are contract positions lasting 2+ months. We’re sorry, there is no relocation package available for these positions.


User Experience Designer & Researcher
Rally Software Development
Boulder, CO

Posted on: 18 June, 2010

***All applicants must apply directly through our Career Portal at http://www.rallydev.com/careers.***

Rally provides software-driven enterprises a complete solution of knowledge, coaching and tooling to succeed with Agile, the next generation of software development practices. We are recognized nationally as the best product in our category (Jolt Award 2006 - 2009), locally as the most innovative product (IQ Awards) and as a top "Best company to work for in Colorado" 2006 - 2009. Outside Magazine also named us top ten companies to work in the United States 2010. Rallycurrently support 2,100 customers, 58,000
projects and 96,000 users in 60 countries.

By joining the User Experience team at Rally, you will be responsible for designing new product features and enhancements in a fast-paced agile environment. You will serve as a
customer advocate, ensuring that Rally's software offerings are useful, usable, and desirable via a thorough understanding and practice of the user centered design process. You will
work closely with product marketing, product management, product development and Rally's users. You will be involved in all steps in the product design process from conceptualization, user interviews, detailed user interface, interaction design, through implementation and usability testing. At Rally, we don't believe a usable product can be
built without reviewing at the whole experience. You will demonstrate initiative by talking with end users about their experience and aggregating your findings into concrete
recommendations to the product team in terms of standards, navigation, consistency and overall user experience vision.

Rally is an ideal environment for conducting user experience work. We have incredible access to our users for interviews and testing. Our Software-as-a-Service delivery allows
you to run beta programs to gain important insights prior to deploying disruptive designs to all users. Our weekly releases also allow us to react quickly to user feedback.

Qualifications

• 2+ years experience in a commercial software product company with experience in web application user experience.

• BA/BS or MA/MS degree preferred in Human Factors, Human-Computer Interaction, Industrial Design, Cognitive Psychology, or a related field or demonstrated comparable experience designing commercial software products.

• Mastery of user centered design principles and practices.

• Mastery of interaction design and information architecture disciplines.

• Experience in creating wireframes, visual mockups, graphics, and user workflows.

• Innovative, creative problem solver with an eye for detail and accuracy.

• Experience conducting quantitative and qualitative usability testing.

• Self-starter that is able to work both independently as well as collaboratively with cross-functional teams.

• Excellent communication skills (oral, written, and listening).

• Excellent organization skills with proven ability to manage multiple concurrent projects and to adjust to frequent changes in project priorities.

• Awareness of trends and best practices in the user experience field.

Nice to Have

• Knowledge of international and accessibility design considerations preferred.

• Some knowledge in visual design preferred.

• Experience with Adobe Creative Suite 3.0, Visio/OmniGraffle preferred.

• CSS, HTML, JavaScript skills a bonus.

• Agile experience a bonus.

We are looking for people who are passionate about the software industry and want to work with the best and brightest. We value teamwork and the ability to make and meet
commitments as well as skill and a successful track record. We strive for a healthy, productive work/life balance, while enjoying the opportunity to substantially contribute to
the direction and success of a vibrant software business. Rally offers excellent compensation, benefits, and stock options with an exceptional opportunity to grow.

Location: Boulder, Colorado (we will consider candidates who are seriously interested in relocating to Boulder) If it sounds like you might thrive in an environment like this, we'd like to hear from you. All applicants must apply directly through our Career Portal at www.rallydev.com/careers. EEO employer


Interaction Designer
Computercraft Corporation
Bethesda, MA

Posted on: 18 June, 2010

Computercraft (www.computercraft-usa.com) seeks a highly skilled Interactive Designer and usability specialist to work at The National Center for Biotechnology Information (NCBI). The selected individual will work to produce tools and databases that microbiologists and physicians use to conduct research and keep up-to-date with their fields. Examples include PubMed, which contains millions of scientific literature abstracts, and BLAST, which lets scientists identify nucleotide or protein sequences similar to their sample.

Primary Responsibilities

User Analysis

User Interface Design

Graphic design, HTML, CSS, and JavaScript knowledge is a plus but is not a core part of the job – this position is about how users understand and interact with our software.

Qualifications

To apply for this position or learn about other Computercraft job opportunities, please visit the Careers section of our website: http://www.computercraft-usa.com/

Computercraft offers a competitive salary and an excellent benefits package including PPO health insurance with 100% company paid premiums, 401K program with matching, paid time off and holiday pay, life insurance, flexible spending and disability coverage. We offer an excellent work life balance with a standard 40 hour work week and the chance to work alongside accomplished scientists at NIH/NCBI.

Computercraft is an equal opportunity employer.

 

User Experience Designer
Deloitte
Nashville, TN

Posted on: 18 June, 2010

Reference Number: E11NATSASCWH130-ITL4

PRIMARY DUTIES:

Provide expert usability consultation to clients for web applications and knowledge management sites. Conduct usability testing for those clients and provide reports that detail recommended improvements and ways to enhance and make sites more usable. Create UI mockups of recommended design and navigation solutions.

PRIMARY QUALIFICATIONS:

 

If you are interested in being considered for this position, please apply online at www.deloitte.com/careers, using the reference number or job title above.

                         


Usability Associate
TripAdvisor
Newton, MA

Posted on: 11 June, 2010

Description:

We are looking for a talented Information Architect/Usability Associate to help create highly usable and intuitive interfaces, while balancing company business goals with the needs of our worldwide user base.

Your interface design and usability recommendations will play a vital role, enabling millions of travelers around the world an easier and more engaging way to plan, take, and share their trips.

Responsibilities:

Requirements:


In addition, the ideal individual contributor candidate will demonstrate the following competencies and skill sets:

Competencies:

In addition, the ideal candidate will demonstrate the following competencies:

To Apply:
Visit www.tripadvisor/careers and reference job code 13080
TripAdvisor is an Equal Opportunity Employer.


User Interface Designer/Developer
MBO Partners
Edmond, OK

Posted on: 11 June, 2010

Description:

MBO Partners, the leading provider of business solutions for independent consultants and their clients, is seeking a talented User Interface Designer/Developer to join our fast-paced and growing development team. The User Interface Designer/Developer will use current and emerging technology to design and develop user interfaces for MBO's corporate web-based system that is the core of its business operations. The right candidate will be a focused self-starter who gets the job done, but enjoys working in a casual and flexible work environment. This full-time, permanent position is based out of Edmond, OK and reports to the CTO. Relocation assistance is available.

What you can do for us:

  1. Design, prototype, build, and evaluate user interfaces for web-based applications
  2. Apply user-centered design methods to translate user needs, business objectives, and technology capabilities into exceptional user experience interfaces
  3. Work with software development teams for implementation of interfaces
  4. Stay current in the developments of web, user interface, and visualization technologies

What you should have:


MBO Partners provides a unique company culture where employees are valued and positions are structured to continuously provide career advancement opportunities.

Here are some of the good things you could get: To apply online, please visit our website:
http://tbe.taleo.net/NA3/ats/careers/apply.jsp?org=MYBIZOFFICE&cws=1


Director of User Experience
CBS Interactive
Fort Lauderdale, FL

Posted on: 11 June, 2010

Description:

The CBSSports.com Director UX will be responsible for the usability and user experience of CBSSports.com programming and products (including www.cbssports.com, CBSSports.com Fantasy Sports and News, and CBS Sports Mobile. The director must be an expert communicator and be able to envision and drive a user experience superior to that of competitors.

Responsibilities:

Required Skills/Experience:


Interested candidates should expect to provide a portfolio of past work on other Web sites, interactive products, mobile Web sites, and mobile applications.

Background in interactive sports media and/or sports interest is helpful.

How to Apply:
Please apply on our careers site: http://www.cbsinteractive.com/careers
For a direct link to this position: http://tiny.cc/t6qwl


User Experience Engineer/Visual Designer
Kohl Group
Colorado (Boulder-Fort Collins corridor), Idaho, Utah, Northern Oregon

Posted on: 11 June, 2010

Description:

This position will utilize human factors engineering and/or visual design methods to design and test leading-edge multifunction printing and imaging solutions. You will serve as a key member of a dynamic and exciting multi-discipline R&D team.

As part of that team, you will support design and user research teams in the area of human factors principles and appropriate ergonomic design for hardware/software user interfaces for our client's consumer and enterprise printing and imaging solutions.

You will take a system view as you analyze customer needs and user behavior. You will work with Senior User Experience Engineers to define usability strategies for products, gather customer requirements, set usability goals, and develop system requirements and design solutions. You will support the design and implementation of various user research approaches, including usability testing, focus groups, heuristic reviews, cognitive walkthroughs, contextual inquiry, and card sorting. You will utilize user-centered design process and task analysis. You will be developing high-fidelity prototypes to test user interface concepts as well as evaluating competitive offerings. You will support cross-functional design teams to address usability issues as needed across product to ensure positive customer experience.

Experience:

Skills:



How to Apply:
If you are interested and qualified, please email your resume in MSWord format to aboschetti@kohlgroup.com with a brief cover note mapping your skills and experiences to the specific requirements of this job


Lead User Experience Engineer
Thomson Reuters
Durham, NC, Ann Arbor, MI, Evanston, IL, Denver, CO

Posted on: 2 June, 2010

Description:

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com http://www.thomsonreuters.com/

The Healthcare & Science business of Thomson Reuters provides intelligent information to better manage the cost and quality of healthcare and accelerate scientific research and innovation.

Lead user experience engineer to significantly contribute to the ideation and creation of highly usable and useful healthcare applications. These web-based solutions serve the hospital and payer markets and involve clinical workflow, search/Information display, reporting, visual information display, analytics, and complex user interaction and include mobile (Palm, Windows, Blackberry, iPhone, and Android) platforms. The UX engineer must apply appropriate methodologies and techniques in user research, information architecture, interaction design, visual information design, and prototyping to produce usable and effective products. This associate advocates and represents the customer in business strategy, conceptualization, and development phases of a project. He/she collects and interprets complex customer and user research findings and designs effective and elegant user experiences. He/she also influences the product development process to effectively integrate user-centered design.

Develop a deep understanding of customers' business and individual needs by planning and executing user and ethnographic research activities including contextual inquiries, interviews, focus groups, heuristic reviews, surveys, etc. Develops conceptual models and user personas. Work with customers and other subject matter experts to identify and validate business requirements and translate those into highly useful and usable designs. Work with developers, product managers, business analysts, and QA, to create visually appealing, highly usable, and intuitive web interfaces in an Agile environment. Communicate your ideas using prototypes, wireframes, and interactive mockups. Define and document user interface design specifications that include system process flows and business logic resulting from user interactions. Articulate the pros and cons of designs and support choices with clear, detailed evidence and rationale for decisions. Champion user needs while understanding the balance of user experience, business case, technical constraints, and time-to-release, and make tradeoffs when appropriate. Conduct usability testing and validation.

Some travel is required (10%) to visit customer sites, tradeshow/conferences, and development teams.

Qualifications:

Master's degree in Human Computer Interaction, Human Factors, Usability Engineering or related field.

10 years related experience in a mature software development organization. Thorough knowledge and significant experience with user-centered design practices. Expertise in user research methodologies, application of visual information design techniques, and an understanding of 508 and I18N requirements. Experience with prototyping tools (e.g., Visio, Photoshop, Illustrator, Fireworks, HTML, CSS). Understanding of the technical possibilities and limitations of HTML, CSS, Ajax, JavaScript, and Flash. Appreciation and commitment to incorporate high level of visual design Strong analytical skills and attention to detail. Excellent communication and presentation skills, and ability to consistently deliver on schedule. Ability to work independently, work on multiple projects at once, and handle shifting priorities. Self-starter with strong project management skills.

Desirable:

Experience with Agile software development practices. Healthcare domain experience (clinical workflow, hospital management/operations, and/or health plan analytical applications). Mobile user interface design experience. Formal visual design training. CPHF/CPE a plus.

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Please apply by going to http://careers.thomsonreuters.com/ with job code PRO00002744.

Primary Location: US-NC-Durham
Secondary Locations: Ann Arbor, MI, Evanston, IL, Denver, CO
Organization: Healthcare US


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