UPA Job Bank: March 2010

The Job Bank is a service of the Usability Professionals' Association, listing jobs for usablity and user experience professionals.

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User Experience Design Lead
The Chronicle of Higher Education
Washington, DC

Posted on: 29 March, 2010

The Chronicle of Higher Education seeks a User Experience Design Lead to develop, design and manage the implementation of an enhanced end-user experience.  Under the direction of the Chief Technology Officer, this person will develop innovative, best-in-class and easy-to-use web and mobile solutions targeted to users at academic institutions and non-profit organizations.  This is an exciting opportunity for a talented individual who has mastered multiple design-related skills and is passionate about software usability and end-user design.

Key Responsibilities:

• Represent the "User Experience” and translate customer requirements into defined specifications.
• Influence product strategy and direction and work with Marketing and Product Manager to translate business and marketing goals into the best experiences for our business.
• Work collaboratively with Marketing, Product Management, Engineering and Quality Engineering to conceptualize, design and prototype ideas. 
• Own the design of the most impactful user interface and participate in the product definition process with the product development team.
• Develop and maintain design mockups, usage scenarios, prototypes, specifications, navigation maps and other design documents.
• Work with feature development teams to make sure that the workflow reflects the customer's needs and ensure consistency among features.
• Develop expert-level knowledge of competitive and complementary products and bring new ideas to the team.
• Define innovative user interfaces and interaction styles which result in improved user productivity.

Skills and Competencies:

• High degree of creativity, interaction design and problem solving ability.
• Excellent written and presentation skills as well as demonstrable visual communication skills.  Must have ability to communicate message through software design.
• Team player - experience working with various departments within a product team, especially design professionals and developers.
• Must be self-motivated to prioritize and manage work load, and meet critical project milestones and deadlines.
• Expertise in visual design using tools like Photoshop, Illustrator is required.
• Prototyping skills using tools like Flash, Flex, Dreamweaver and/or the knowledge of imaging/video domain applications would be definite plus.
• A portfolio of work or samples of interaction design work is required

Knowledge and Experience:

• 5+ years as an interaction designer or user interface designer, preferably for desktop graphics software applications and/or graphics software applications for broadcasters.

• Designing interactive applications for Web platforms.
• User research including formal usability testing.
• Developing user ecology Models and application designs from initial conception to product release.
• With all types of user-centered design methodologies and processes including:

• Development of customer use cases and extraction of requirements.
• Diagramming of business processes and interaction flows.
• Design and implementation of usability studies.

• Creating wireframe mockups using Visio, InDesign, or similar products.
• Broadcast industry knowledge and/or weather industry knowledge a plus.
• Experience with video, animation and 3D modeling products a plus.
• Visual design and/or mobile design experience a plus.

Education:

• Bachelor’s degree in Human Factors, User Interaction Design, Information Design, or a related discipline.

• A formal education in Interaction Design, Product Design, Industrial Design, HCI, Architecture, or related field from NID / IDC or equivalent is preferable.

Interested candidates should send a cover letter, résumé, and salary requirements to nmapply@chronicle.com with “User Experience Design Lead” in the subject heading. No phone calls, please.

The Chronicle of Higher Education Inc., based in Washington, D.C., produces two newspapers and three Web sites, as well as newsletters and events. The Chronicle of Higher Education, published since 1966, is the leading source of news, information, and jobs for college and university faculty members and administrators. It has a print readership of 350,000 and Web traffic of more than 14 million pages a month. The Chronicle of Philanthropy (philanthropy.com) is the newspaper of the non-profit world with a print readership of over 100,000 and Web traffic of more than 1.2 million pages a month. Arts & Letters Daily (aldaily.com) is a highly regarded guide to online articles about culture and ideas.

The Chronicle is an Equal Opportunity Employer.

Industrial Design and Service Design
SCAD Savannah
Savannah, GA

Posted on: 29 March, 2010

SCAD Savannah seeks candidates for a full-time senior-level faculty position in Industrial Design and Service Design to strengthen its investment in an energetic, robust and growingindustrial design program. The SCAD Industrial Design program is successful, in large part, because of the value and emphasis it places on collaborative partnerships.Teaching in this context means working on live, immediate and highly relevant design problems. The ideal candidate for thisneed will bedriven to develop cutting-edge content and to establish a leadership role in the field.The successful candidate will possess classic industrial design competency as well as the ability to contribute to a progressive platform of programs that includes Service Design, Interaction Design, Design Management and Design for Sustainability. The position requires a minimum of five years documented design experience developing innovative concepts and experiences at a senior level; the ability to work across a range of digital media from 2-D to 3-D; a thorough understanding of research and design methods; creativity and flair; strong project management skills; excellent communication skills; and a passion for inspiring and teaching. Qualified candidates will have the terminal degree or its equivalent in industrial design, or a related field. College-level teaching experience preferred.

To apply online, please submit curriculum vitae, samples of own and student's work (if applicable), and an unofficial copy of the transcript showing your highest degree to:

https://scadjobs.com/applicants/Central?quickFind=51998

Should you have questions regarding your application package, you may submit an email to Human Resources at scadfaculty@scad.edu.

ABOUT THE COLLEGE:

SCAD is the most comprehensive art and design university in the world, offering more degree programs and specializations than any other art and design university. SCAD is a private, nonprofit, accredited institution conferring bachelor’s and master’s degrees in distinctive locations and online to prepare talented students for professional careers. SCAD offers students a choice of degree programs in 46 majors and 50 minors in locations in Savannah and Atlanta, Georgia, in Lacoste, France, online through SCAD eLearning, and soon in Hong Kong.  Women and minorities are encouraged to apply. AA/EOE.

User Experience Designer
MedAssurant
Bowie, MD

Posted on: 29 March, 2010

As a member of the Engineering Excellence team, you can become an influential contributor to our company and our industry by creating breakthrough user experiences for our next generation products and services.  As we grow and expand our portfolio, we will continue to differentiate ourselves with a deep focus on our users.

Collaborate with other designers and architects in leading the charge and maturing our processes and team environment.  Work and communicate across all teams, functions, and business divisions to deliver industry-defining solutions with the most delightful, engaging, and productive experiences for our customers and users.

Responsibilities

• Lead user-centered design efforts for specific projects from ideation through delivery and beyond.  Perform user research, competitive analysis, concept development and evaluation, workflow, navigation, user interface, and visual design, feedback and iteration with users and other stakeholders, expert reviews, usability tests, and other methods.
• Collaborate with business and product owners, development leads, project managers, and operations management to ensure that user experience quality is achieved and sustained through appropriate use of processes, standards, and methods throughout the MedAssurant Agile Process lifecycle.
• Articulate user experience goals, define meaningful measures, and evaluate tracking toward and achieving those goals through a UX scorecard.
• Develop models, mockups, prototypes, and other demonstrable artifacts to illicit and collect feedback from various stakeholders.
• Communicate research, concepts, requirements, and designs with internal teams as well as external clients and users, in person and through written and visual models, presentations, and specifications.
• Develop standards, guidelines, and style guides to ensure consistency within and across products. 
• Recommend and deploy tools, standards, and other resources and coach other cross-functional team members in their effective use.
• Deploy standards, templates, tools, process guidance, and other resources to the MedAssurant Engineering Handbook. Drive awareness and usage of the MAP and MEH across our businesses.
• Teach and mentor developers, architects, business analysts, and other team members in areas of expertise.

Qualifications

• Five or more years of experience in user experience design in a multi-product commercial software environment, with a track record of delivering great products.
• Two or more years of experience applying user experience techniques in an agile software development environment.
• Bachelor degree or higher in a relevant field such as human-computer interaction, interaction design, information architecture, human factors, software engineering, or computer science.
• Strong, demonstrable skills in all aspects of user-centered design principles, processes, and techniques.
• Excellent facilitation skills.
• Excellent organizational, cross-functional collaboration, and leadership through influence skills.
• Excellent written, oral, and visual communication skills, demonstrated anywhere from live whiteboard sketching to polished client deliverables.
• Strong analytical and problem solving skills, plus attention to detail and “fit and finish.”
• Working knowledge to navigate, find, and store materials, and update materials in our knowledge repositories such as TFS and SharePoint.
• Effective work balancing and time management across multiple projects at different stages in their respective lifecycles.
• Highly productive individual contributor as well as valuable team player who likes to lead by example and create a dynamic and exciting work environment.
• Skilled with tools for visual design, wireframe mockups, navigable prototypes, and standard office software.
• Specialized expertise in one or more of the following areas: visual design, product design, information visualization, healthcare information and analytics, social networking and media, design for six sigma, Microsoft and rich internet UI technologies.

Contact: nhunter@medassurant.com

Large Format Design Section Manager
Hewlett-Packard (HP)
Madrid, SPAIN

Posted on: 29 March, 2010

HP is at the forefront of a revolution in how the World shares information, how we make sense of the ever expanding web and how we drive towards a greener tomorrow. We are always looking at how to provide our professional customers an unrivalled experience.

To achieve this, we are recruiting a World Class Design Leader to our Large Format Printing Team, located in Barcelona, Spain. This design team has worldwide responsibility for the design strategy and the product, industrial, interaction and experience design for all HP's large format Designjet printing solutions.

Scope

· Lead and consolidate a lead a world-class design team (product, industrial, interaction, experience and design strategy) for the Large Format Business

· Is recognized as an innovative design leader and troubleshooter within the corporate design community

· Act as an organizational role model for design sensibility and delivering solutions that meet customers’ social, emotional and function needs

· Manage and align the large format design team and associated resource expenditures to optimize strategic design contributions

· Leads change initiatives to integrate design contributions and methodologies into the business product planning, development, and execution process

· Works closely with rest of functions (R&D and marketing in particular) to ensure design/customer experience objectives are properly deployed

· Effectively integrate design strategies into business strategies, plans, and operations

· Act as a bridge between the large format design team and other design teams in HP

Education and Experience Required:

Typically a Bachelor's degree or equivalent experience required. Masters degree preferred. Twelve plus years minimum related experience with seven plus years management experience.

To apply this job please sends your CV through www.hp.com/go/jobs, quoting job number 362012

Usability Specialist
Fresenius Medical Care
Walnut Creek, CA

Posted on: 29 March, 2010

Fresenius Medical Care (Fresenius) is the world’s largest integrated provider of products and services for individuals undergoing dialysis because of chronic kidney failure, a condition that affects more than 1,600,000 individuals worldwide.   Through its network of 2,300+ dialysis clinics in North America, Europe, Latin America, Asia-Pacific and Africa, Fresenius provides dialysis treatments to 180,000 patients around the globe. Fresenius is also the worlds’ leading provider of dialysis products such as hemodialysis machines, dialyzers, and related disposable products.   Fresenius is listed on the Frankfurt Stock Exchange (FMC, FME3), and the new York Stock Exchange (FMS, FMS/P).   Fresenius employs 47,000 in the United States and 64,670 worldwide.   For more information about Fresenius visit the company’s website at www.fmc-ag.com.

LOCATION:   Based in Walnut Creek, California, 50% Travel Required

DEPARTMENT:   RTG Division, R&D Engineering

RESPOND TO:   Patt.Ryder@fmc-na.com

MANAGER:   Director of Clinical R&D

PURPOSE AND SCOPE:  The Human Factors Specialist position will support the FMCNA RTG Research and Development strategic plan and values by working collaboratively with interdisciplinary teams in planning, conducting, monitoring documenting and closing usability research programs related to the development of new products or modifications to existing products. This person will perform their duties in compliance with International standards, FDA guidance, Good Clinical Practice (GCP), corporate standard operating procedures and clinical study operations processes. These duties will be performed in a professional, responsible, confidential manner.

DUTIES / ACTIVITIES: (listed in order of importance)

• Lead the R&D efforts in the planning and conducting of usability research studies including initiation, investigation, monitoring, assessing, evaluating and documenting data collection. This includes writing and obtaining approval for study protocols and communication with IRBs or other governing bodies involved in research study proposals and execution.
• Act as contact and resource for the study site (physicians, nurses, technicians or other clinical support personnel) involved in the usability studies.
• Monitor all aspects of usability studies including; compliance to international standards, FDA guidance and study protocols, making appropriate and approved amendments to protocols as the study progresses within the guidelines international standards, FDA guidance documents and FMCNA RTG Clinical R&D and Corporate policies and procedures.
• Monitor completion and accuracy of documents related to the usability studies, including case Report Forms (CRF), Site Master Files (SMF), Usability Engineering files and other pertinent documentation related to the usability studies.
• Responsible for maintaining compliance to all Clinical Trial Agreements with usability study sites and co-development partners.
• Maintain filing and tracking systems for electronic and paper data and other applicable documentation.
• Along with the Director of Clinical R&D and other related interdisciplinary teams, this person will develop, review and update Standard Operating Procedures (SOPs) for executing usability research studies within the FMCNA RTG R&D department.
• Responsible for submitting required documents and usability report updates within project timelines according to study program requirements.
• Participate in design development process by attending design review meetings, review design inputs, conduct and review and test new product performance, arrange and participate in focus groups.
• Manage compliance with international standards and FDA guidance regarding the usability aspects of product labeling, i.e. content of operators manuals, product instructions for use, brochures, training manuals and other training tools.
• Other duties as assigned.

EDUCATION: 

Bachelors degree required, higher degrees are preferred.  Degree in Usability or Usability certification required. Backgrounds in cognitive psychology, sociology or anthropology desired. 

EXPERIENCE AND REQUIRED SKILLS

• Minimum 2 years experience in market/innovation research, including usability testing, new product design development and research. Prefer that experience be in the area of medical devices, but are open to those with experience in software, industrial, communications and/or environmental design.
• Minimum 2 years research project management experience. Proficient in use of Microsoft Project.
• Experience in strategic product development planning based on insights gathered from the field.
• Possesses keen insights about people and their behavior as they relate to product design.
• Proven experience in designing and executing usability studies resulting in the discovery of unmet user needs and requirements and being able to effectively relay this information to the design team.
• Be proficient at preparing and presenting a comprehensive report of the quantitative and qualitative data gathered in usability testing to support the findings and identify principles of user centered design that inspire imaginative and appropriate product solutions.
• Experience in successfully working in a cross functional, global work environment.
• Demonstrated performance of successful collaboration with multidisciplinary teams to share knowledge and build on each other’s expertise to create innovative solutions to user related problems.
• Keep current with the regulations and standards related to usability in medical devices.

RELATIONSHIPS

            Internal Contacts:

                        FMC R&D, FMC Marketing, FMC Medical Department, FMS Clinical Services,

                        FMS Clinical Research Team, Renal Research Institute

            External Contacts:

                        Co-development partners and External Clinical Study Sites            

SUPERVISION:  No direct reports

BENEFITS:

We recognize people as our most valuable asset.   Our competitive benefits package includes:

• 401(k) plan, with match
• Medical, dental, disability, and life insurance
• Prescription and vision plans
• Tuition Reimbursement
• Flexible Spending Plans
• Paid Time Off and Extended Sick Leave

Review and comply with the Code of Business Conduct and all relevant Company and Business Unit policies and procedures, and local, state, and Federal laws and regulations. 

Ensure that employees understand and comply with the Code of Business Conduct and all-relevant Company and Business Unit policies and procedures, and local, state, and Federal laws and regulations, and establish effective internal systems and controls to promote such compliance.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

User Experience Designer
Vertafore
Bothell, WA

Posted on: 11 March, 2010

USER EXPERIENCE (UX) DESIGNER: Please apply directly to our website: www.vertafore.com/careers

This position is based in Bothell, Washington and we are only considering local candidates. 

Vertafore, Inc. is a leading provider of software, services and information to the insurance industry including independent agents, brokers, MGAs, carriers and reinsurers. For more than 30 years, Vertafore has leveraged a unique industry presence to deliver meaningful solutions—powerful technology, critical information and robust insights to help organizations effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 15,000 customers and 200,000 end users gain a competitive advantage to accelerate their business performance.

Currently, over 1,200 employees nationwide, with continued growth plans well into the future. Our corporate headquarters are in Bothell, Washington with easy access to and from the Eastside and Seattle. We offer competitive compensation and benefit packages along with 18 days PTO/10 paid holidays, free parking and company sport teams and much more. A big advocate of training, development and promoting from within, we have a vested interest in our employees.

Position Charter & Experience

Vertafore is looking for a seasoned User Experience Designer to join our talented group. As part of the Vertafore UX team, you can expect to be involved in all aspects of the process from concept to final design, including scenarios, sketches, flows, wire frames, final production-quality mockups, creation of graphical assets, and support of usability testing. You’ll bring your knowledge of best-in-class web application design to help set the standard for our next generation of industry-leading products.

UX Designer position responsibilities include: 

Establish and document guidelines for visual and interaction design standards

Contribute to the evolution and strategy of design policies and practices. Particularly as they apply to the implementation of standards for interaction, color, typography, artwork, brand alignment and all other visual/interactive expressions of the user experience

Help ensure consistency and best-practice design across multiple product lines

Provide design expertise in support of scrum team activities

Translate user and business requirements into viable design concepts that inspire team members and colleagues to develop the right product.

Interface with key internal client and project stakeholders to ensure the user experience reflects customer needs and consistency.

Present and sell design concepts and support design from a practical standpoint to ensure implementation of design standards.

Manage design projects effectively and efficiently while maintaining priorities, deadlines and deliverables as set by the UX Manager

Professional and Technical Competencies

Experience designing data-centric, line-of-business productivity applications is a definite plus. Designing these for the web is even better.

Strong graphic design and typography skills with the ability to systematically define visual style guidelines for productivity applications while ensuring that the brand is communicated through the design.

Strong skills in standard user-centered design deliverables and processes such as storyboards, navigation models, site maps, wireframes, redlines, design guidelines, etc. with an excellent understanding of when to use each.

Expert level skills with standard design tools (Adobe Creative Suite, Visio, PowerPoint)

Experience working with user researchers developing research agendas to drive design

Working knowledge of HTML, XHTML, CSS, DHTML, JavaScript, and AJAX. Knowledge of Silverlight is a plus.

Willingness to travel (up to 10%) is desired.

A portfolio review will be required as part of the interview process.

Experience

Minimum of 5 years experience designing interactive software products.

Education Requirements

Bachelor’s degree in graphic arts, interaction design, or other design-related field with a focus on human-computer interaction

Candidates must be authorized to work in the United States to be eligible for consideration, visa sponsorship not available.  Candidates with at least 18 months left on your EAD may be considered.   

If you want to work for a company that is recognized as the industry leader in software and services to the insurance space, provides career opportunities at all levels, rewards success and provides work/life balance, come see what Vertafore has to offer!  Vertafore is an equal opportunity employer.

Interaction Designer
Waterfod Research Institute
Salt Lake City, Utah

Posted on: 11 March, 2010

Waterford Research Institute™ produces and markets interactive products that teach children early reading, math, and science skills.

We’re looking for a talented interaction designer to drive a wide variety of design work ranging from interface design for learning products and Web sites to user experience design of educational games and products. Join our team to create products that stretch your creative abilities and help children learn and grow.

We offer a creative atmosphere, competitive salary, and a generous benefits package.

Responsibilities

• Create design deliverables (use cases, prototypes, mock-ups, specs, etc.) for learning products and Web sites and applications
• Lead user experience studies and validation
• Lead the Design Process with interdisciplinary teams that consist of Educational Designers, Artists, Graphic Designers, and Programmers

Requirements

• Comprehensive knowledge of user-centered design principles and practices
• Bachelor’s in Interaction Design or equivalent
• 2-4 years interaction design experience (as demonstrated by portfolio)
• Strong working knowledge of design and prototyping software (i.e. Photoshop, Fireworks, Flash, Visio, etc.)
• Working knowledge and skills in Web standards development and best practices (i.e. HTML, CSS, JavaScript, Flash, etc.)
• Ability to work effectively on teams
• Ability to focus and produce projects on time

Benefits

• We recognize people as our most valuable asset. Our competitive benefits package includes:
• 403(b) retirement plan, matched up to 5%
• Medical, dental, disability, and life insurances; flexible spending plans
• Wellness programs and confidential employee assistance programs
• Free UTA pass
• Paid vacation, sick time, and holidays

Salary

Based on qualification and experience

Application Procedure

Applicants should e-mail a current resume with references, a cover letter, and examples of their work to hr@waterford.org.

Waterford Institute is a non-profit research center dedicated to helping children learn through the effective use of technology. Visit us at www.waterford.org to learn more.

Researcher
Kakai
Santa Clara, CA

Posted on: 11 March, 2010

Full-time, permanent

Send resume to jobs@kakai.com

JOB DESCRIPTION:

Kakai Inc. is in search of a Researcher to join the Creative group at a super hot, stealth start-up.

"...breakthrough apps for the iPad/Phone/Touch and Android devices?  Want to revolutionize the way people work?  Want to help create the next hot startup?  We are looking for a super talented user interface guru who's ready to unleash some innovation on the business world."

Kakai was founded by Babur Habib (Ph.D) and Osman Rashid (founder of Chegg.com and recently named 2009 Entrepreneur of the Year for Northern California (http://www.reuters.com/article/idUS131536+17-Jun-2009+PRN20090617). The company has recently closed a $7.5 million Series B round led by Marc Andreessen’s fund Andreessen Horowitz (see http://www.techcrunch.com/2009/12/23/kakai-funding/).

We offer the following:

• Medical (Blue Shield PPO or Kaiser) 
• Dental (Blue Shield)
• Vision/VSP
• 401K
• FSA
• Holiday Pay
• PTO
• Life Insurance, Long-term & Short-term disability
• Subsidized Gym membership
• Breakfast, lunch, dinner and fresh baked cookies

Web UX Analyst
Direct General Corporation
Nashville, TN

Posted on: 11 March, 2010

Description

Direct General is an insurance holding company that through its subsidiaries provides auto insurance, life insurance, vehicle and accident protection, Direct Visa and tax services. We are headquartered in Nashville, TN and have 425 local offices in states with annual revenues over $500 million. And we are a growing and changing company that is looking for top talent to continue building a high-performing organization. We are committed to providing top-quality service to our customers in a friendly and efficient manner.

Job Summary:

Direct General is a national leader in the non-standard “high risk" auto insurance segment and our website, www.directgeneral.com, which has been recently redesigned, is the fastest growing sales and service channel for our business. We are looking for a talented individual to join our growing internet business team as a Web User Experience Analyst. Reporting to the Director of Internet Channel, this role will focus on user experience for the website and related touch points, identifying opportunities for continuous process improvement, removing barriers to conversion and improving the overall online experience for our customers.

Essential Responsibilities:

• With guidance from the Director, create visual mock-ups and process flows for the consumer web to support new website functionality/improve existing functionality
• Working with the Director and the Web Analytics Specialist, conduct A/B and multivariate tests utilizing Omniture Test & Target. Test flows/scenarios will be based on observations/feedback gained from a variety of sources (i.e., web analytics, customer/live chat feedback, TeaLeaf data, product requests, etc.)
• Maximize the effectiveness of our live chat service (LivePerson) by leveraging detailed reporting, user experience set-up and chat team feedback to improve conversion and remove obstacles for the consumer on the website.
• Utilize TeaLeaf session capture software to track and view online user behavior, identify/track problem issues and gain insight into our online customer behavior.
• Work with other departments as needed to support projects that impact user experience on the web

Requirements

• Bachelors degree with three to five years experience in graphic/UI/UX design for the web and/or equivalent experience; HFI certification preferred
• Strong understanding of HTML, the Internet and website development/technologies
• Experience writing requirements, developing mock-ups and designing business processes that leverage technology
• Experience with A/B and multivariate testing; Omniture Test & Target experience a strong plus
• TeaLeaf experience a strong plus
• Adept at writing concise, clear and intuitive copy for the web
• Ability to work closely with diverse business groups to understand business needs, analyze processes and develop solutions
• Naturally inquisitive and self-motivated, goal-oriented, collaborative, a strong communicator and a team player
• Ability to thrive in a fast-paced, dynamic work environment
• Online auto insurance experience strongly preferred
Please apply online at: www.directgeneral.com

UX/Interactive Designer
KOHL Group
Boston, MA

Posted on: 11 March, 2010

KOHL Group Job Description KR030810_UI Design Boston

Arrangement:  Contract position (long-term); must work on site; full time contract position; no-relocation allowance

Start:  Immediate

Description: 

User Interaction Design (requirements analysis, wireframe creation, mock-ups, prototypes with varying levels of behavior and fidelity, screen flows, interaction design, and development of UI requirements documents) and User Research (expert review, one on one usability testing, focus group, field evaluations/contextual inquiry research, card sorts, and competitive analyses) for a variety wireless communications and multimedia products. 

Experience:

Advanced degree in Interaction Design, Visual Design, Cognitive/Experimental Psych, Industrial Engineering (or equivalent experience); experience in user interface design and evaluation, information architecture and user interaction methods; expertise creating wireframes, data flows, and prototypes; strong foundation in user research tools and techniques; excellent written and verbal communications skills.

If you are interested and qualified, please email your resume in MSWord format to aboschetti@kohlgroup.com with a brief note mapping your skills and experience to the requirements in this job description.  Thank you!

Sr. Instructional Designer
Visa, Inc.
Foster City, CA

Posted on: 11 March, 2010

Job Description:

Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.

We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories.

This is a Sr. Instructional Designer role responsible for designing, developing and maintaining e-learning solutions for Visa's global client training organization. Responsibilities include analyzing learning needs associated with Visa products and services, designing and delivering online self-paced, interactive solutions; executing project scope; validating business and technical requirements and parameters and actively participating in the quality assurance role. Specifically:

• Analyze knowledge needs of Visa clients (both internal and external)
• Collaborate with Visa subject matter experts on course objectives and content, and create proposals for strategy, design, scope and time for each assignment.
• Plan, execute and manage instructional design projects using effective project management tools and methods.
• Use sound Instructional Design theory to create storyboards, scripts, course content.
• Develop and implement dynamic and creative interactive design solutions including graphics, music, flash components, and simulations as appropriate
• Conduct quality assurance testing on all training materials created, including loading, testing, and evaluating programs in the Learning Management System.

This position reports into the Business Leader, Client Training & Development. The candidate must be able to meet the specified job responsibilities without day-to-day direction from management using established guidelines, procedures, and policies. Some travel may be required (<10%).

Qualifications

• Bachelors Degree in instructional technology or equivalent experience.
• At least 5-7 years experience in adult learning design and development, with at least 5 years proven track record/experience in e-learning courseware and web-based technologies.
• Strong knowledge of e-learning instructional design methodologies and tools.
• Demonstrated ability to develop innovative, creative and highly interactive design solutions in e-learning environments.
• Excellent written and verbal communication skills.
• Self-starter with good organizational and interviewing/researching abilities.
• Ability to work independently as well as an effective team player across multiple departments.
• Working knowledge of web-development tools (Flash, Dreamweaver), e-learning authoring tools, and technologies/platforms (HTML and Learning Management Systems).
• Working knowledge of SCORM principles, including experience with developing and using Reusable Learning Objects, XML and working with SCORM environment.
• Working knowledge of Adobe Photoshop and Illustrator.
• Comfortable with international cultures.
• Proficiency in English required. Second language preferred.
• A portfolio demonstrating product design and interaction design experience is required. Please send a URL in the body of your application.

How to Apply: https://visainc.taleo.net/careersection/visa_ext_job_app/jobdetail.ftl?lang=en&job=19500

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